Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Professional performance must include:
hairdressing technical skills that meet organisation’s level of client service
expertise in application of hairdressing equipment and tools
expertise of client consultation and service procedures
the way one manages personal performance and behaviour through:
body language
conduct
dress standards
language
punctuality
the way one influences the performance and behaviours of team members.
Organisational requirements may include:
goals, values, objectives, processes and appropriate practices
ethical standards of industry, employer, client or audience
compliance with regulatory and legislative requirements
current Copyright Act and amendments
client service charter.
Professional development activities may include:
product manufacturer courses and seminars
accredited training
short courses
industry events.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
demonstrating professional competence, according to organisational requirements and professional standards, and which contributes to the development of other team members
effectively managing the client service when collaborating with team members, guiding and supporting team members in carrying out their work
constantly reviewing own professional competence and technical skills and seeking professional development opportunities to improve performance.
Context of and specific resources for assessment
Assessment must ensure access to:
a fully stocked and operational salon or simulated salon environment that includes a range of work situations such as client interruptions and involvement in other related activities normally expected in the salon
session styling settings, such as events, film sets, photographic studios or platform work
library, internet and film-media research sources
a range of hairdressing products, equipment, hair accessories, props and audiovisual resources
relevant occupational health and safety regulations.
For further guidance on the use of an appropriate simulated environment, refer to the Assessment Guidelines in this Training Package.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of the learner performing a range of tasks in the salon or session styling environments, over sufficient time to demonstrate their handling of a range of contingencies. Tasks may include:
providing excellent client service managing the client service in collaboration with other team members
communicating and clarifying the requirements of the client service with other team members
interacting with team members to give technical explanations of work in progress or completed, and responding to their questions
designing and applying finished looks, incorporating colour, chemical reformation and haircutting or design services, according to an agreed plan
case studies that involve researching and sourcing professional development opportunities to improve technical skills and personal competence
review of portfolios of evidence and third-party reports of on-the-job performance
Guidance information for assessment
A unit of competency describes an individual skill but people rarely perform one skill at a time. Many skills are combined on a day-to-day basis in the workplace as part of work processes. This does not mean that each skill described by a unit of competency is prerequisite to another—they are related skills.
Holistic assessment with other units relevant to the industry sector, salon and job role is recommended, for example:
SIHHCLS406A Solve complex colour problems
SIHHCLS407A Apply creative colouring and lightening techniques to enhance hair designs
SIHHHCS410A Design and perform creative haircuts
SIHHHRS405A Apply chemical reformation techniques to enhance hair designs