Unit of competency Outline
Date retreived
22/07/2026 8:10 AM AWST
22/07/2026 8:10 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Provide wheelchair accessible taxi services to passengers with disabilities
Provide wheelchair accessible taxi services to passengers with disabilities
Unit of competency
National Code
TLIC2040A
TLIC2040A
State Code
D5019
D5019
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
30/10/2014
Field of Education
030515 - Automotive Vehicle Operations
Original Release Date
30/10/2014
Nominal Hours
35
Description
This unit involves the skills and knowledge required to operate wheelchair accessible taxis used for the transport of people with disabilities. It includes carrying out pre-operational checks of the vehicle and its ancillary equipment; communicating effectively with passengers; securing passengers and ancillary/mobility equipment; providing appropriate support to passengers during their journey; and manoeuvring the vehicle with due consideration of the passenger's disability. Licensing, legislative, regulatory or certification requirements may be applicable to this unit.
Notes
Elements and Performance Criteria
1Carry out pre-operational checks on vehicles
- 1.1 The pre-operational checks for the vehicle and its associated ancillary equipment are carried out in accordance with manufacturers requirements, government regulations and workplace policies and procedures
- 1.2 All faults and defects identified during checks are repaired or reported in accordance with workplace procedures
2Communicate effectively with passengers
- 2.1 Appropriate communication methods are selected and used to meet the requirements of passengers with disabilities
- 2.2 Appropriate and effective verbal and non-verbal communication skills are used including appropriate body language and language style
- 2.3 Effective listening skills are demonstrated
- 2.4 Questions are used to gain appropriate information
3Assist passengers into and out of the vehicle in a manner suited to their disability
- 3.1 Passenger characteristics are identified and taken into account when determining appropriate assistance into and out of the vehicle
- 3.2 Compatibility of passenger's mobility device and vehicle's loading, anchoring and carrying equipment is assessed in accordance with regulations
- 3.3 Passengers are assisted into and out of the vehicle, demonstrating compliance with loading regulations and workplace safety requirements
- 3.4 Passengers and their mobility device/wheelchair are secured safely in accordance with vehicle and equipment specifications and regulations
- 3.5 Vehicle equipment is operated and stowed in accordance with company procedures and manufacturers instructions
- 3.6 Ancillary equipment is stowed safely in vehicle following relevant regulations
- 3.7 Passengers are picked up and set down in a safe and efficient manner, taking into account suitable locations and safe use of equipment
- 3.8 Relevant OH&S and passenger welfare is considered
4Drive a vehicle used by passengers with disabilities
- 4.1 Ongoing support is provided to passengers to maximise their travelling comfort
- 4.2 The vehicle is driven safely in accordance with the regulations for the class of vehicle involved
- 4.3 The vehicle is driven in accordance with road and traffic conditions with due consideration to any required precautions related to the disability of the passengers and relevant government regulations
- 4.4 Signs or indicators are fixed to the vehicle if required
- 4.5 Documentation/transactions relevant to the provision of the taxi subsidy scheme is completed
5Plan and organise daily work activities
- 5.1 Workload is assessed and prioritised
- 5.2 Daily routine is planned to take into account work schedules and network/communication bookings
- 5.3 Clarification of requirements of tasks is sought when appropriate
- 5.4 Achievable time and other performance measures are agreed
- 5.5 Tasks are completed with variations to plan identified and reported
6Apply ethical behaviour
- 6.1 Ethical behaviour is applied that avoids any form of sexual harassment, or physical or mental abuse, or intimidation towards passengers with disabilities
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Pre-operational checks may include:
visual check of vehicle and ancillary equipment
checking compatibility of mobility devices and vehicle loading, anchoring and carrying equipment
checking and topping up fluid levels
checking tyre pressure
checking operation of vehicle lights and indicators
checking brakes before moving vehicle
Ancillary equipment may include:
ramps
hoists
Workplace procedures may include:
company policies and procedures
established workplace procedures
Passengers may have a range of disabilities which may involve:
intellectual/physical disability
congenital/acquired disability
permanent/temporary disability
Assistance into and out of the vehicle, picking up, setting down and transporting of passengers may include:
operations conducted during the day or night
in all weather conditions
different terrain and road surfaces
Vehicle handling procedures must include:
starting a vehicle
steering and manoeuvring a vehicle
accelerating and braking
reversing a vehicle
operating the controls, instruments and indicators of the vehicle and the ancillary equipment
using defensive driving techniques
managing vehicle blind spots and height restrictions
managing engine performance and its effect on the environment
Driving hazards may include but are not limited to:
'unstable' passengers
wet and iced roads
road damage
bridge/tunnel damage
road works
oil on road
animals and objects on road
road closures for special events such as marches, parades
holiday traffic
road closures for utility works such as electricity, water, sewerage, telecommunications, gas
foggy conditions
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Pre-operational checks may include:
visual check of vehicle and ancillary equipment
checking compatibility of mobility devices and vehicle loading, anchoring and carrying equipment
checking and topping up fluid levels
checking tyre pressure
checking operation of vehicle lights and indicators
checking brakes before moving vehicle
Ancillary equipment may include:
ramps
hoists
Workplace procedures may include:
company policies and procedures
established workplace procedures
Passengers may have a range of disabilities which may involve:
intellectual/physical disability
congenital/acquired disability
permanent/temporary disability
Assistance into and out of the vehicle, picking up, setting down and transporting of passengers may include:
operations conducted during the day or night
in all weather conditions
different terrain and road surfaces
Vehicle handling procedures must include:
starting a vehicle
steering and manoeuvring a vehicle
accelerating and braking
reversing a vehicle
operating the controls, instruments and indicators of the vehicle and the ancillary equipment
using defensive driving techniques
managing vehicle blind spots and height restrictions
managing engine performance and its effect on the environment
Driving hazards may include but are not limited to:
'unstable' passengers
wet and iced roads
road damage
bridge/tunnel damage
road works
oil on road
animals and objects on road
road closures for special events such as marches, parades
holiday traffic
road closures for utility works such as electricity, water, sewerage, telecommunications, gas
foggy conditions
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of:
exercising all required safety precautions and procedures during loading, unloading and driving operations
assisting passengers into and out of the vehicle in accordance with workplace procedures
securing passengers for safe transport in accordance with relevant standards and procedures
maintaining the comfort and dignity of passengers with disabilities
providing customer service and working effectively with others
carrying out pre-operational checks on vehicles used by passengers with disabilities
identifying driving hazards and using appropriate defensive driving techniques
following safe handling procedures for vehicles used by passengers with disabilities
recognising and adapting ethical behaviour that avoids any form of sexual harassment, or physical or mental abuse, or intimidation towards passengers with special needs
following emergency procedures when required
monitoring and maintaining vehicle performance and its effect on the environment
reporting and/or rectifying any identified vehicle faults or malfunctions in accordance with manufacturers instructions
applying procedures for taxi subsidy scheme bookings and payments
completing workplace documentation
participating in a range of interactions with passengers with disabilities
following OH&S regulations and legislation
Context of and specific resources for assessment
Performance is demonstrated consistently over a period of time and in a suitable range of contexts
Resources for assessment include:
a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or
access to an appropriate range of relevant operational situations in the workplace
participation in a range of interactions with passengers with a range of disabilities
drive and operate a vehicle used to transport passengers with disabilities in a range of operational situations - this is not to be done in a simulated environment
In both real and simulated environments, access is required to:
relevant and appropriate materials and/or equipment, and/or
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment
Assessment of this unit must be undertaken by a registered training organisation
As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests
Practical assessment must occur:
through appropriately simulated activities at the registered training organisation, and/or
in an appropriate range of situations in the workplace
practical assessment must occur using a wheelchair accessible taxi or taxi approved by the state regulations
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of:
exercising all required safety precautions and procedures during loading, unloading and driving operations
assisting passengers into and out of the vehicle in accordance with workplace procedures
securing passengers for safe transport in accordance with relevant standards and procedures
maintaining the comfort and dignity of passengers with disabilities
providing customer service and working effectively with others
carrying out pre-operational checks on vehicles used by passengers with disabilities
identifying driving hazards and using appropriate defensive driving techniques
following safe handling procedures for vehicles used by passengers with disabilities
recognising and adapting ethical behaviour that avoids any form of sexual harassment, or physical or mental abuse, or intimidation towards passengers with special needs
following emergency procedures when required
monitoring and maintaining vehicle performance and its effect on the environment
reporting and/or rectifying any identified vehicle faults or malfunctions in accordance with manufacturers instructions
applying procedures for taxi subsidy scheme bookings and payments
completing workplace documentation
participating in a range of interactions with passengers with disabilities
following OH&S regulations and legislation
Context of and specific resources for assessment
Performance is demonstrated consistently over a period of time and in a suitable range of contexts
Resources for assessment include:
a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or
access to an appropriate range of relevant operational situations in the workplace
participation in a range of interactions with passengers with a range of disabilities
drive and operate a vehicle used to transport passengers with disabilities in a range of operational situations - this is not to be done in a simulated environment
In both real and simulated environments, access is required to:
relevant and appropriate materials and/or equipment, and/or
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment
Assessment of this unit must be undertaken by a registered training organisation
As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests
Practical assessment must occur:
through appropriately simulated activities at the registered training organisation, and/or
in an appropriate range of situations in the workplace
practical assessment must occur using a wheelchair accessible taxi or taxi approved by the state regulations
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AWN01 | TLIC2040 | Provide wheelchair accessible taxi services to passengers with disabilities | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| W913 | TLI21210 | Certificate II in Driving Operations | Qualification |