Unit of competency Outline

Date retreived
23/07/2026 7:51 AM AWST

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Use strategies to respond to routine workplace problems

Use strategies to respond to routine workplace problems

Unit of competency
National Code
FSKLRG009
State Code
OBL43
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
14/11/2019
View on TGA
State Implementation and Classification
Approved Date
30/01/2020
Field of Education
120505 - Work Practices Programmes
Original Release Date
30/01/2020
Nominal Hours
15
Description
This unit describes the skills and knowledge required to identify routine workplace problems and plan strategies to respond to them.An individual performing these tasks works independently and uses familiar support resources as needed.This unit applies to individuals who use, or are preparing to use, learning skills to complete workplace activities. This includes existing workers and individuals preparing for employment through vocational education and training. This unit should be integrated and contextualised with vocational training to support achievement of vocational competency.This unit is aligned to, but does not fully address, the Australian Core Skills Framework (ACSF) learning core skill indicators .01 and .02 at level 3 in the workplace and employment domain of communication.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Plan to respond to workplace problems
  • 1.1 Identify predictable problems in the workplace and desired outcomes
  • 1.2 Identify appropriate responses to predictable problems and resources required
  • 1.3 Identify own role and role of others in resolving routine workplace problems
2. Propose problem solving strategies
  • 2.1 Select a routine workplace problem to apply problem solving strategies
  • 2.2 Identify internal and external factors contributing to the selected workplace problem
  • 2.3 Apply suitable problem resolution practice to the situation
  • 2.4 Assess and address potential barriers that may hinder problem solving process
  • 2.5 Evaluate problem solving strategies and propose most appropriate
3. Review problem solving strategies
  • 3.1 Seek feedback on proposed problem-solving strategy
  • 3.2 Evaluate feedback and record
  • 3.3 Revise strategies and make improvements as appropriate for future application
No information
No information
Replaces
State Code National Code Title Type
WG271 FSKLRG09 Use strategies to respond to routine workplace problems Unit of competency