Unit of competency Outline

Date retreived
22/07/2026 2:59 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Manage the credit relationship

Manage the credit relationship

Unit of competency
National Code
FNSCRD504
State Code
AUQ72
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2015
View on TGA
State Implementation and Classification
Approved Date
16/09/2015
Field of Education
081101 - Banking And Finance
Original Release Date
16/09/2015
Nominal Hours
35
Description
This unit describes the skills and knowledge required to manage the overall credit management function in an organisation.It applies to individuals in positions of responsibility who use strategic planning and other specialist techniques to perform their work and effectively manage internal and external relationships. Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.
Notes
Elements and Performance Criteria
1. Manage interaction between credit relationship and business objectives and strategies
  • 1.1 Apply credit risk factors and knowledge of environmental factors to credit relationship and compare to business objectives and strategies
  • 1.2 Use effective performance management techniques to achieve effective credit management
2. Deal with debtors in difficult circumstances
  • 2.1 Implement organisational policy and procedures to identify early warning signs of debtor difficulty and address debtors experiencing difficult circumstances
  • 2.2 Determine and apply relevant legislative requirements and industry regulations to specific debtor situations
  • 2.3 Respond considerately, using effective communication skills, to particular debtor circumstances in accordance with organisational policy and procedures
3. Terminate credit relationship
  • 3.1 Inform clients, where relevant, that the credit relationship is terminated
  • 3.2 Maintain all records accurately in accordance with legislative requirements
  • 3.3 Destroy or store relevant documentation in accordance with organisational policy and procedures, and legislative requirements
No information
No information
Replaces
State Code National Code Title Type
D4091 FNSCRD504A Manage the credit relationship Unit of competency
Replaced By
State Code National Code Title Type
OEC83 FNSCRD514 Identify and manage credit risk Unit of competency