Unit of competency Outline

Date retreived
22/07/2026 9:37 PM AWST

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Map an operational process

Map an operational process

Unit of competency
National Code
MSS403033
State Code
BAK25
TGA Status
Replaced
DTWD Status
Transition (Replaced)
Current Release Number
1.00
Current Release Date
22/06/2016
View on TGA
State Implementation and Classification
Approved Date
08/08/2016
Field of Education
080317 - Quality Management
Original Release Date
08/08/2016
Nominal Hours
60
Description
This unit of competency covers the skills and knowledge required to identify and visually document the sequence and interactions of related steps, activities or tasks that make up an individual operational process, from beginning to end.For the purposes of this unit, an operational process is a group of structured and identifiable activities that contribute to delivering a specified and measurable result, such as a product, deliverable or service. The process mapping may be done for a number of purposes, including identifying the scope and purpose of a process, identifying opportunities for improvement using other competitive systems and practices techniques, or increasing the knowledge and engagement of others with the process. The specific aspects to focus on in the mapping should align to the goal or reason for the mapping.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Define the scope of the process map
  • 1.1 Identify the purpose for the process mapping.
  • 1.2 Define the boundaries of the process to be mapped.
  • 1.3 Identify process stakeholders to participate in the mapping.
  • 1.4 Identify the aspects to be mapped.
  • 1.5 Select an appropriate process mapping technique.
  • 1.6 Identify sources of information to populate and validate the process map.
2 Map the process
  • 2.1 Liaise with process stakeholders to identify steps in the process.
  • 2.2 Rank information gained about process steps into critical, important and optional steps.
  • 2.3 Document the agreed process steps using the selected process mapping technique.
  • 2.4 Document the aspects being mapped using the selected process mapping technique, and show how they relate to the steps.
  • 2.5 Validate steps and techniques with appropriate internal or external sources of information.
3 Apply the map
  • 3.1 Analyse the process map to ensure that it is fit for its intended purpose.
  • 3.2 Identify any further changes needed to the process map as a result of the analysis.
  • 3.3 Validate changes and finalise process map.
No information
No information
Replaces
State Code National Code Title Type
WD526 MSS403033A Map an operational process Unit of competency
Replaced By
State Code National Code Title Type
OAS71 MSS403053 Map an operational process Unit of competency