Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Competitive systems and practices

Competitive systems and practices may include, but are not limited to:
lean operations
agile operations
preventative and predictive maintenance approaches
monitoring and data gathering systems, such as Systems Control and Data Acquisition (SCADA) software, Enterprise Resource Planning (ERP) systems, Materials Resource Planning (MRP) and proprietary systems
statistical process control systems, including six sigma and three sigma
Just in Time (JIT), kanban and other pull-related operations control systems
supply, value, and demand chain monitoring and analysis
5S
continuous improvement (kaizen)
breakthrough improvement (kaizen blitz)
cause/effect diagrams
overall equipment effectiveness (OEE)
takt time
process mapping
problem solving
run charts
standard procedures
current reality tree
Competitive systems and practices should be interpreted so as to take into account:
the stage of implementation of competitive systems and practices
the size of the enterprise
the work organisation, culture, regulatory environment and the industry sector
Appropriate process mapping technique
Flow chart/mapping techniques may be undertaken using appropriate software or as hard copy to create a visual representation of the process. Techniques include:
supplier-input-process-output-customer (SIPOC)
high-level process map
process flow chart
top down
responsibility matrix
document map
cross-functional or swim lanes process map
work flow diagram
The technique will typically define a method for visually representing the process such as a set of symbols or layout for a word document, spreadsheet or drawing.
Software applications may include:
Visio
computer aided design and drafting (CADD) programs
Microsoft Project
other graphic, modelling or flow chart applications
Aspects
Aspects to focus on may include:
process activities
flow of information and/or documents
decision points
ranking of process steps into:
essential (process essential for achieving outcomes/goals)
important (process which improves outcomes/goals through greater speed or quality)
optional (current or required process not related to achievement of outcomes/goals)
personnel and levels of responsibilities
cross-functional interactions
workflow and bottlenecks
quantifiables, such as lead time, work volume and handoffs
Process stakeholders
A process may comprise activities that are undertaken by one person or by several people. Process stakeholders may include:
the person undertaking a single-person process
a sample/representative of people undertaking each activity or step in a multi-person process
line managers
senior managers
internal customers
external customers

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of the ability to:
identify organisation and customer requirements and relate process steps to those requirements
identify, analyse and evaluate information from a variety of sources
identify, map and document process steps for a defined purpose
analyse process map to determine suitability against the original purpose of the process mapping.
Context of and specific resources for assessment
Assessment of performance must be undertaken in a workplace using or implementing one or more competitive systems and practices.
Access may be required to:
workplace procedures and plans relevant to work area
specifications and documentation relating to planned, currently being implemented, or implemented changes to work processes and procedures relevant to the assessee
documentation and information in relation to production, waste, overheads and hazard control/management
reports from supervisors/managers
case studies and scenarios to assess responses to contingencies.
Method of assessment
A holistic approach should be taken to the assessment.
Competence in this unit may be assessed by using a combination of the following to generate evidence:
demonstration in the workplace
workplace projects
suitable simulation
case studies/scenarios (particularly for assessment of contingencies, improvement scenarios, and so on)
targeted questioning
reports from supervisors, peers and colleagues (third-party reports)
portfolio of evidence.
In all cases it is expected that practical assessment will be combined with targeted questioning to assess underpinning knowledge.
Where applicable, reasonable adjustment must be made to work environments and training situations to accommodate ethnicity, age, gender, demographics and disability.
Guidance information for assessment
Assessment processes and techniques must be culturally appropriate and appropriate to the oracy, language and literacy capacity of the candidate and the work being performed.