Unit of competency Outline
Date retreived
23/07/2026 12:01 AM AWST
23/07/2026 12:01 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Provide technical guidance
Provide technical guidance
Unit of competency
National Code
AURATA3004
AURATA3004
State Code
WF036
WF036
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
07/04/2014
Field of Education
080303 - Human Resource Management
Original Release Date
07/04/2014
Nominal Hours
30
Description
This unit of competency covers the competence required to access and interpret technical information, assist staff with service/repair work, provide technical information to staff, and facilitate continuous education.Licensing, legislative, regulatory or certification requirements may apply to this unit in some jurisdictions. Users are advised to check with the relevant regulatory authority.
Notes
Elements and Performance Criteria
1. Assist staff with service/repair work
- 1.1. Technical guidance, appropriate to skill level and need, is provided to staff when determining the repair/service method
- 1.2. Staff with advanced technical competence are used as a point of reference
- 1.3. Technical assistance is provided to staff, to identify difficult faults
- 1.4. Assistance is provided to staff during work completion, to ensure technical requirements are met
- 1.5. Potential faults are recognised and precautionary steps are taken to prevent them
- 1.6. Problems arising from the repair procedure are addressed
2. Provide technical information to staff
- 2.1. Technical information is made available to staff
- 2.2. Current technical information is communicated to staff on a regular basis
- 2.3. Staff are shown how to access, interpret and apply technical information
- 2.4. A range of information sources is accessed through an established network
3. Facilitate continuous education of self and others
- 3.1. Sharing of information/knowledge is encouraged to continue expansion of personal and team knowledge
- 3.2. Training and education opportunities are identified, to meet technical and business needs, and to enhance technical skills of self and staff
- 3.3. Approval to attend courses is sought from management to ensure current and future technical requirements are met
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Methods
Methods include:
interpreting technical information and mentoring
Technical requirements for work completion
Technical requirements for work completion may include:
manufacturer/component supplier specification
organisational quality standards
Australian Design Rules
industry standards
recommended repair procedures
precaution notes
Areas of advanced technical competence (mechanical)
Areas of advanced technical competence (mechanical) may include:
engine management systems
automatic transmission control
air conditioning, including climate control
advanced braking systems, including heavy vehicle testing
LPG service and repair
steering alignment (front, rear and 4WS)
advanced steering systems
preparation of race cars (mechanical)
Areas of advanced technical competence (body)
Areas of advanced technical competence (body) may include:
body electronics
advanced welding
advanced colour matching
restoration
panel body alignment
air-conditioning systems (gas and degas)
airbags
preparation of race cars (body)
Information/documents
Information/documents may include:
in-house literature (electronic or paper-based)
experience of others in the organisation
other industry contacts (network)
spare part representatives
insurance assessors
industry bodies/associations
Australian Design Rules
manufacturer/component supplier information
technical information may include:
workshop manuals
trade publications
manufacturer/component supplier service bulletins and repair procedures
manufacturer/component supplier specialised training programs
WHS requirements
WHS requirements may include:
state/territory WHS legislation
award provisions
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Methods
Methods include:
interpreting technical information and mentoring
Technical requirements for work completion
Technical requirements for work completion may include:
manufacturer/component supplier specification
organisational quality standards
Australian Design Rules
industry standards
recommended repair procedures
precaution notes
Areas of advanced technical competence (mechanical)
Areas of advanced technical competence (mechanical) may include:
engine management systems
automatic transmission control
air conditioning, including climate control
advanced braking systems, including heavy vehicle testing
LPG service and repair
steering alignment (front, rear and 4WS)
advanced steering systems
preparation of race cars (mechanical)
Areas of advanced technical competence (body)
Areas of advanced technical competence (body) may include:
body electronics
advanced welding
advanced colour matching
restoration
panel body alignment
air-conditioning systems (gas and degas)
airbags
preparation of race cars (body)
Information/documents
Information/documents may include:
in-house literature (electronic or paper-based)
experience of others in the organisation
other industry contacts (network)
spare part representatives
insurance assessors
industry bodies/associations
Australian Design Rules
manufacturer/component supplier information
technical information may include:
workshop manuals
trade publications
manufacturer/component supplier service bulletins and repair procedures
manufacturer/component supplier specialised training programs
WHS requirements
WHS requirements may include:
state/territory WHS legislation
award provisions
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
It is essential that competence is fully observed and there is ability to transfer competence to changing circumstances and to respond to unusual situations in the critical aspects of:
accessing and interpreting technical information, assisting staff with service/repair work, providing technical information to staff, and facilitating continuous education.
Context of and specific resources for assessment
Underpinning knowledge and skills may be assessed on or off the job.
Assessment of practical skills must take place only after a period of supervised practice and repetitive experience. If workplace conditions are not available, assessment in simulated workplace conditions is acceptable.
The prescribed outcome must be able to be achieved without direct supervision.
The following should be made available:
testing equipment and technical information.
Method of assessment
Practical assessments:
effectively communicate with staff
identify sources of technical information for a range of technical problems
identify training and education opportunities for self and staff.
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
It is essential that competence is fully observed and there is ability to transfer competence to changing circumstances and to respond to unusual situations in the critical aspects of:
accessing and interpreting technical information, assisting staff with service/repair work, providing technical information to staff, and facilitating continuous education.
Context of and specific resources for assessment
Underpinning knowledge and skills may be assessed on or off the job.
Assessment of practical skills must take place only after a period of supervised practice and repetitive experience. If workplace conditions are not available, assessment in simulated workplace conditions is acceptable.
The prescribed outcome must be able to be achieved without direct supervision.
The following should be made available:
testing equipment and technical information.
Method of assessment
Practical assessments:
effectively communicate with staff
identify sources of technical information for a range of technical problems
identify training and education opportunities for self and staff.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| W2835 | AURC359554A | Provide technical guidance | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AXE60 | AURATA004 | Provide technical guidance | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| J419 | AUR40612 | Certificate IV in Automotive Electrical Technology | Qualification |
| J391 | AUR30312 | Certificate III in Automotive Electrical Technology | Qualification |
| J797 | AUR32613 | Certificate III in Automotive Tyre Management | Qualification |