Elements and Performance Criteria

Methods include interpreting technical information and mentoring
Technical requirements for work completion may include:
manufacturer/component supplier specification
organisational quality standards
Australian Design Rules
industry standards
recommended repair procedures
precaution notes
Areas of advanced technical competence (mechanical) may include:
engine management systems
automatic transmission control
air-conditioning (including climate control)
advanced braking systems, including heavy vehicle testing
LPG service and repair
steering alignment (front, rear and 4WS)
advanced steering systems
preparation of race cars (mechanical)
Areas of advanced technical competence (body) may include:
body electronics
advanced welding
advanced colour matching
restoration
panel body alignment
air-conditioning systems (gas and degas)
airbags
preparation of race cars (body)

This unit of competence applies to the following and should be contextualised to the qualification to which it is being applied:
RS&R mechanical/technical

In-house literature (electronic or paper-based)
Experience of others in the organisation
Other industry contacts (network)
Spare part representatives
Insurance assessors
Industry bodies/associations
Australian Design Rules
Manufacturer/component supplier information
Technical information may include:
workshop manuals
trade publications
manufacturer/component supplier service bulletins and repair procedures
manufacturer/component supplier specialised training programs

State/Territory OH&S legislation
Award provisions

Critical aspects for assessment and evidence required to demonstrate competency in this unit

It is essential that competence is fully observed and there is ability to transfer competence to changing circumstances and to respond to unusual situations in the critical aspects of:

accessing and interpreting technical information, assisting staff with service/repair work, providing technical information to staff, and facilitating continuous education

Underpinning knowledge
Coaching principles
Sources of technical information
Technical training and education options for staff
Technical and technological developments to the sector of the industry in which one is employed

Specific key competencies, underpinning and employability skills required to achieve the performance criteria
These include a number of processes learned throughout work and life, which are required in most jobs. Some of these are covered by the national key competencies, although others may be added. The details below highlight how these competencies are applied in the attainment of this unit.

Application of the key competencies in this unit are to satisfy the nominated level in which:

Level 1 - relates to working effectively within set conditions and processes;
Level 2 - relates to management or facilitation of conditions or processes; and
Level 3 - relates to design, development and evaluation of conditions or process.
How will the candidate apply the following key competency in this unit? The candidate will need to:

Collect, analyse and organise information
Collect, organise and understand information related to providing technical guidance
(Level 2)

Communicate ideas and information
Communicate ideas and information to customers and supervisors related to providing technical guidance
(Level 2)

Plan and organise activities
Plan and organise activities related to providing technical guidance
(Level 2)

Work with others and in a team
Work with others and in a team by seeing and conveying information related to the planning, sequencing and completion of the task
(Level 2)

Use mathematical ideas and techniques
Use mathematical ideas and techniques to count and measure
(Level 2)

Solve problems
Establish diagnostic processes that identify methods related to providing technical guidance
(Level 2)

Use technology
Use the workplace technology related to providing technical guidance
(Level 2)

Context of, and specific resources for assessment
Underpinning knowledge and skills may be assessed on or off the job
Assessment of practical skills must take place only after a period of supervised practice and repetitive experience. If workplace conditions are not available, assessment in simulated workplace conditions is acceptable
The prescribed outcome must be able to be achieved without direct supervision

Method of assessment

Practical assessments:

Effectively communicate with staff
Identify sources of technical information for a range of technical problems
Identify training and education opportunities for self and staff

Specific resource requirements for this unit

The following should be made available:

testing equipment, technical information