Unit of competency Outline
Date retreived
22/07/2026 7:55 PM AWST
22/07/2026 7:55 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Plan and monitor service delivery plans
Plan and monitor service delivery plans
Unit of competency
National Code
CHCAC507E
CHCAC507E
State Code
WC792
WC792
TGA Status
Deleted
Deleted
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
17/07/2012
Field of Education
090507 - Care For The Aged
Original Release Date
17/07/2012
Nominal Hours
60
Description
DescriptorThis unit describes the knowledge and skills required by the worker to identify the service needs of the older person and to develop and monitor the service delivery plan
Notes
Elements and Performance Criteria
1. Identify the service needs of the older person
- 1.1 Select assessment tools approved for use in the workplace and utilise appropriately
- 1.2 Instigate the collection of client data in order to determine service needs
- 1.3 Utilise a variety of appropriate data collection methods
- 1.4 Seek assistance from carer, other service providers and health professionals when gathering data and interpreting findings
2. Consult with the older person and/or their carer when determining the service delivery plan
- 2.1 Encourage the older person and/or their significant other/s to participate in the data collection process
- 2.2 Facilitate case conferences to determine service delivery strategy/s
- 2.3 Acknowledge the older person's and/or their advocate's right to determine service options to be chosen
- 2.4 Demonstrate respect for the older person's and/or their advocate's right to refuse the proposed interventions
3. Develop and implement the service delivery plan
- 3.1 Develop the service delivery plan in collaboration with key stakeholders to ensure it reflects the needs, identified goals and determined interventions
- 3.2 Determine service delivery priorities in conjunction with all stakeholders
- 3.3 Document the service delivery plan in accordance with organisation's protocols
- 3.4 Assign activities to appropriate services and/ or workers
- 3.5 Access appropriate resources and allocate in accordance with organisation protocols
4. Monitor and review the service delivery plan
- 4.1 Seek feedback from the older person, other service providers and/or workers as to the effectiveness of the plan
- 4.2 Adapt the plan to reflect any changes required
- 4.3 Identify potential risks to the older person and/or the service provider in the provision of determined care
- 4.4 Recognise and report to supervisor when service provider is no longer able to meet the needs of the older person
RANGE STATEMENT
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Older people may include:
Individuals living in residential aged care environments
Individuals living in the community
Prospective individuals to the service or services
Contexts may include:
Older person's own dwelling
Independent living accommodation
Residential aged care facilities
Community or government agency
Needs of the older person may include:
Physical
Emotional
Psychological
Social
Cultural
Spiritual
Sexual
Educational
Safety and security
Data collection methods may include:
Use of industry specific assessment tools
Use of best practice focus assessment tools
Interviews
Observation
Review of previous health records
Consultation with the older person, their advocate/s, informal carer/s and/or significant other/s
Health records may include:
Assessments
Plans of care
Case histories
Progress notes
Test results
Referral records
Observation charts
Medication charts
Appropriate resources may include:
Financial
Aids and equipment
Qualified health specialists (wound consultants, continence advisors, palliative care consultants)
Report may be, and include:
Verbal:
telephone
face-to-face
Non-verbal (written):
progress reports
case notes
incident reports
Consultation/collaboration may include:
Liaison
Asking and clarifying
Seeking feedback
Providing information and reports
Identifying and exploring perceptions and expectations
Negotiation
Significant other/s include:
Family
Carers
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Older people may include:
Individuals living in residential aged care environments
Individuals living in the community
Prospective individuals to the service or services
Contexts may include:
Older person's own dwelling
Independent living accommodation
Residential aged care facilities
Community or government agency
Needs of the older person may include:
Physical
Emotional
Psychological
Social
Cultural
Spiritual
Sexual
Educational
Safety and security
Data collection methods may include:
Use of industry specific assessment tools
Use of best practice focus assessment tools
Interviews
Observation
Review of previous health records
Consultation with the older person, their advocate/s, informal carer/s and/or significant other/s
Health records may include:
Assessments
Plans of care
Case histories
Progress notes
Test results
Referral records
Observation charts
Medication charts
Appropriate resources may include:
Financial
Aids and equipment
Qualified health specialists (wound consultants, continence advisors, palliative care consultants)
Report may be, and include:
Verbal:
telephone
face-to-face
Non-verbal (written):
progress reports
case notes
incident reports
Consultation/collaboration may include:
Liaison
Asking and clarifying
Seeking feedback
Providing information and reports
Identifying and exploring perceptions and expectations
Negotiation
Significant other/s include:
Family
Carers
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit will be most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions
It is recommended that assessment or information for assessment will be conducted or gathered over a period of time and cover the normal range of workplace situations and settings
Where, for reasons of safety, space, or access to equipment and resources, assessment takes place away from the workplace, the assessment environment should represent workplace conditions as closely as possible
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resources required for assessment include access to:
an appropriate workplace where assessment can take place
relevant organisation policy, protocols and procedures
resources normally used in the workplace
Method of assessment may include:
Observation in the workplace
Written assignments/projects
Case study and scenario analysis
Questioning
Role play simulation
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit will be most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions
It is recommended that assessment or information for assessment will be conducted or gathered over a period of time and cover the normal range of workplace situations and settings
Where, for reasons of safety, space, or access to equipment and resources, assessment takes place away from the workplace, the assessment environment should represent workplace conditions as closely as possible
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resources required for assessment include access to:
an appropriate workplace where assessment can take place
relevant organisation policy, protocols and procedures
resources normally used in the workplace
Method of assessment may include:
Observation in the workplace
Written assignments/projects
Case study and scenario analysis
Questioning
Role play simulation
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| D2208 | CHCAC507D | Plan and monitor service delivery plans | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| J044 | CHC52212 | Diploma of Community Services Coordination | Qualification |