Lead engineering-related quality operations in an organisation

Unit of competency Outline

Date retreived
22/07/2026 9:18 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Unit of competency

National Code
MEM234033

State Code
OEV47

TGA Status
Current

DTWD Status
Approved

Current Release Number
1.00

Current Release Date
19/12/2022

View on TGA

State Implementation and Classification

Approved Date

19/04/2023

Field of Education

080317 - Quality Management

Original Release Date

19/04/2023

Nominal Hours

Description

This unit of competency defines the skills and knowledge required to provide a technical leadership role in the coordination of quality operations in an organisation on an ongoing operational or project basis.It includes knowledge of relevant regulations, interpreting internal or external client brief, liaison with designers and other professional and technical specialists, and ensuring that organisation members are aware of technical and performance requirements.This unit applies to a Principal Technical Officer or equivalent who is providing high-level technical leadership in the coordination of engineering-related quality operations and quality-related projects across all forms of manufacturing and engineering including small run/single lot production. The leadership situations covered by this unit include quality project or quality operations responsibilities that require significant understanding of the technologies, procedures and equipment used in the organisation and the skills and capabilities required by the quality team in order to be effective.The unit complements the more general technical leadership and management skills found in unit MEM234001 Plan and manage engineering-related projects or operations. Informal technical or engineering advice situations are covered by the unit MEM234030 Provide specialised technical and engineering guidance to other technical employees.This unit does not reflect engineering and mathematical skills and knowledge required for quality-related tasks. The required engineering and mathematical skills will depend on the particular processes and technologies used in the organisation and will normally be covered through the combined skill and knowledge of the team. However, the unit presumes engineering skill and knowledge to at least Advanced Diploma level.No licensing, legislative or certification requirements apply to this unit at the time of publication.

Notes

Elements and Performance Criteria

1. Set strategy for integration of quality operations

1.1 Prepare or review organisation formal policy documents and establish implications for quality operations
1.2 Establish and communicate senior management expectations and objectives for quality department
1.3 Identify role of quality department in relation to capability reporting, budgeting, and contribution to marketing and sales strategy, and communicate relevant information to organisation and/or team

2. Set key performance output variables

2.1 Liaise with sales and marketing staff to identify external customer profiles and requirements
2.2 Review internal customer specifications
2.3 Set and manage required key performance output variables
2.4 Recommend any required changes to key performance output variables

3. Set key performance input variables

3.1 Analyse drawings, specifications, procedures and regulatory requirements for project, product or process
3.2 Set parameters for any required capability studies of process or procedures
3.3 Analyse data from capability studies of process or procedures and take appropriate action
3.4 Identify key equipment, technologies procedures used and set performance input variables
3.5 Identify current maintenance strategies that impact performance
3.6 Identify risks, vulnerabilities and critical control points
3.7 Recommend any required changes to maintenance strategies in order to maintain quality performance

4. Implement quality operations

4.1 Communicate key performance input and output variables to team
4.2 Ensure key performance input and output variables are communicated to appropriate departments, including purchasing, logistics and dealer liaison, or directly along the value stream
4.3 Allocate quality-related responsibilities to quality team
4.4 Identify or set budget and other resources required for quality operation
4.5 Establish reporting processes for quality team operations
4.6 Establish and monitor data collection procedures including integration with process control
4.7 Identify and eliminate root causes of defective processes or procedures in participation with the processing departments and quality team
4.8 Provide advice on work environments to enable employees to be responsible for quality of their own work
4.9 Establish regular employee feedback on quality operations

5. Evaluate present and past performance and undertake risk assessment

5.1 Ensure timely and effective communication from customer liaison about service and quality issues
5.2 Analyse data for non-conformances to key performance input and output variables, establish root causes and recommend actions to be taken in conjunction with quality team
5.3 Analyse risks to quality from supplier or distributor failure
5.4 Identify performance levels required to maintain regulatory and commercial contractual compliance
5.5 Communicate data throughout the organisation to assist in future improvements

6. Establish procedures for engineering-related quality non-conformances

6.1 Establish reporting procedures for quality non-conformances
6.2 Establish short-term contingency procedures to cover non-conformances
6.3 Allocate responsibilities to determine root cause and recommendations for corrective action based on nature of the issue identified

No information

Replaces

State Code	National Code	Title	Type
S8128	MEM234033A	Lead engineering-related quality operations in an enterprise	Unit of competency

State Code	National Code	Title	Type
BOY9	MEM80125	Graduate Diploma of Engineering	Qualification
BIW3	MEM80122	Graduate Diploma of Engineering	Qualification