Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Organisation formal policy documents
Organisation formal policy documents are those that have Board and/or senior management approval and include:
vision statements
organisation goals
annual reports
business plans
regulatory reports
Quality team
For this unit the term quality team means all employees, and in some cases suppliers and customers, who have a role in ensuring the quality of products and processes meet specifications. The quality team may be:
a formally designated team consisting of employees allocated full or part time to a quality role or a group of employees who have quality responsibilities as part of their normal job role
Coordination of the quality role
Coordination of the quality role includes:
aligning enterprise outputs products or services with customer requirements
identifying defective processes or procedure
establishing the engineering related key process input/output variables
establishing action plans and putting control systems in place
Coordination may also include:
contributing to current or new product, process or procedure design
External customer profiles and requirements
External customer profiles and requirements may include:
analysis of customer surveys
existing profiles
past orders
other communication and documentation
Internal customer specifications
Internal customer specifications may include:
employee surveys
operating procedures
drawings
other documentation/records
Maintenance strategies
Maintenance strategies include:
TPM
RCM
failure modes and effects analysis (FMEA)
proactive maintenance
breakdown or corrective maintenance
Areas of responsibilities for quality team members
Responsibilities for quality team members may be allocated on a departmental or functional basis. Examples of functional responsibilities include:
statistical data collection and analysis
non-conformances
managing quality performance of new products or processes
customer liaison, including surveys, warranty claim analysis and returns
contributing to design processes to ensure quality objectives are taken into account
Examples of functional quality responsibilities include:
production
maintenance
support services, including engineering-related quality logistics, administration and purchasing
Engineering-related quality advice on work environment
Engineering-related quality advice on work environments includes advice on:
skills development needed to enable employees to achieve quality targets
workstation design, including jigs and fixtures
equipment operation and machine and tool setting specifications
plant layout
inspection procedures
standardisation of processes
Employee feedback
Employee feedback may include:
toolbox meetings, quality circles
suggestion schemes
regular meetings between quality team, supervisors and employees
production and error reports

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Assessors must be satisfied that the candidate can competently and consistently:
identify, plan and establish key quality input and output variables, and requirements for the project, procedure or operation
establish resources required, including labour, materials, and equipment within budgets and procedures
commence project or operation management, including establishing, where required, support team and responsibilities
overcome constraints to achievement of the quality objectives
undertake appropriate internal and external reporting
investigate and validate quality performance analysis, and manage continuous improvement
undertake customer liaison, including surveys, warranty claim analysis and returns.
Context of and specific resources for assessment
This unit may be assessed on the job, or a combination of both on and off the job. Where assessment occurs off the job, that is, the candidate is not in productive work, then a simulated working environment must be used where the range of conditions reflects realistic workplace situations. The competencies covered by this unit would be demonstrated by an individual working alone or as part of a team.
Where applicable, reasonable adjustment must be made to work environments and training situations to accommodate ethnicity, age, gender, demographics and disability.
Access must be provided to appropriate learning and/or assessment support when required. Where applicable, physical resources should include equipment modified for people with disabilities.
Method of assessment
Assessment must satisfy the endorsed Assessment Guidelines of the MEM05 Metal and Engineering Training Package.
Assessment methods must confirm consistency and accuracy of performance (over time and in a range of workplace relevant contexts) together with application of underpinning knowledge.
Assessment methods must be by direct observation of tasks and include questioning on underpinning knowledge to ensure its correct interpretation and application.
Assessment may be applied under project-related conditions (real or simulated) and require evidence of process.
Assessment must confirm a reasonable inference that competency is able not only to be satisfied under the particular circumstance, but is able to be transferred to other circumstances.
Assessment may be in conjunction with assessment of other units of competency where required.
Guidance information for assessment
Assessment processes and techniques must be culturally appropriate and appropriate to the language and literacy capacity of the candidate and the work being performed.