Unit of competency Outline

Date retreived
22/07/2026 8:53 AM AWST

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Support food services in menu and meal order processing

Support food services in menu and meal order processing

Unit of competency
National Code
HLTAHA020
State Code
AVA92
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
06/08/2015
View on TGA
State Implementation and Classification
Approved Date
22/01/2016
Field of Education
069901 - Nutrition And Dietetics
Original Release Date
22/01/2016
Nominal Hours
50
Description
This unit describes the skills and knowledge required to implement meal order systems, distribute and process general and therapeutic menus and meal orders, distribute food and monitor client satisfaction.This unit applies to allied health assistants and should be performed under the direction and supervision (direct, indirect or remote) of a dietitian. Individuals will take responsibility for their own outputs and may participate in work teams. A range of well developed skills and some discretion and judgement is required of workers.The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
Notes
Elements and Performance Criteria
1. Distribute and collect general menus and/or meal orders for clients
  • 1.1 Distribute menus to clients, or use meal order systems, according to established routines and procedures
  • 1.2 Provide guidance to client, to ensure that meal choices are consistent with the individualised plan
  • 1.3 Provide assistance to client with specific cultural and/or religious requirements in accordance with organisation guidelines and report any problems meeting these needs to supervisor immediately
  • 1.4 Collect menus and/or meal orders and assist clients with placing orders and marking menus as appropriate in line with role
  • 1.5 Distribute and collect menus for clients receiving diet or nutrition care according to established routines and procedures
  • 1.6 Record and provide feedback regarding food preferences and consistently poor menu and/or meal choices to the appropriate person
2. Implement nutrition support services
  • 2.1 Collate menus and meal orders, including orders for clients receiving diet therapy or nutrition support
  • 2.2 Provide information to support the delivery of menu items chosen by the client, according to established routines and procedures
  • 2.3 Check meal orders for accuracy against the individualised plan developed by a dietitian, or other health professional
  • 2.4 Tally, collate and report menu items
3. Prepare and deliver nutrition supplements
  • 3.1 Prepare, supply and deliver nutrition supplements according to organisation procedures and dietitian’s instructions
  • 3.2 Discard out of date nutrition support items and information
  • 3.3 Report any significant wastage to the appropriate personnel in accordance with role and organisation requirements
  • 3.4 Maintain the workplace in a clean and tidy order to meet workplace standards
4. Comply with personal hygiene standards and food safety program
  • 4.1 Prepare nutrition supplements and provide support services according to the food safety program
  • 4.2 Identify and report processes and practices that are not consistent with the food safety program
  • 4.3 Take corrective action according to the food safety program and within level of responsibility
  • 4.4 Comply with personal hygiene requirements of the food safety program
  • 4.5 Report health conditions and/or illness according to the food safety program
  • 4.6 Wear clothing and footwear appropriate for food handling tasks and according to the food safety plan
5. Communicate changes in meal order, including meals for clients receiving diet therapy or nutrition support
  • 5.1 Maintain knowledge of client admissions, transfers and discharges
  • 5.2 Process meal orders for food services
  • 5.3 Provide information to support the delivery of chosen menu items to the food service within the required time frame
6. Monitor client satisfaction with food services
  • 6.1 Collect client satisfaction, using standard and validated tools
  • 6.2 Regularly monitor overall levels and changes in client satisfaction
  • 6.3 Provide feedback regarding overall levels and changes in levels of satisfaction to the appropriate person
  • 6.4 Use relevant feedback from clients to revise menus
No information
No information
Replaces
State Code National Code Title Type
WD207 HLTNA301D Provide assistance to nutrition and dietetic services Unit of competency
WD211 HLTNA305D Support food services in menu and meal order processing Unit of competency
Replaced By
State Code National Code Title Type
OEI47 HLTAHA041 Support food services and dietetics in menu and meal order processing Unit of competency