Unit of competency Outline

Date retreived
22/07/2026 1:43 PM AWST

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Provide information on plants and their culture

Provide information on plants and their culture

Unit of competency
National Code
AHCPCM306
State Code
OCT85
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
24/12/2020
View on TGA
State Implementation and Classification
Approved Date
21/05/2021
Field of Education
100799 - Communication And Media Studies, N.e.c.
Original Release Date
21/05/2021
Nominal Hours
40
Description
This unit of competency describes the skills and knowledge required to identify client issues or requirements, identify the preferred solution, and provide information and solutions to clients.The unit applies to individuals who provide information on plants and their culture under broad direction, and take responsibility for their own work.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Identify client issues or requirements
  • 1.1 Initiate contact with the client in a timely and professional manner using interpersonal skills and communication techniques
  • 1.2 Assist the client in explaining issues or requirements by using attentive listening and questioning techniques
  • 1.3 Clarify the nature of the issue or requirements by gathering relevant information from the client
  • 1.4 Define the issue according to the amount of information gathered
  • 1.5 Seek assistance from appropriate personnel, and follow up with client where required
2. Identify preferred solution
  • 2.1 Identify and develop recommendations, options or strategies using available in-house and online reference material, product information, own experience and collective workplace knowledge
  • 2.2 Examine and evaluate options and strategies using problem-solving techniques
  • 2.3 Determine optimal solution based on reasoned argument and gathered evidence
3. Provide information or preferred solution
  • 3.1 Explain cultural requirements for the plant or recommended solution, including method of application, where applicable, and probable outcomes to the client
  • 3.2 Refer to original source of the plant and its cultural requirements, where necessary
  • 3.3 Use attentive listening and questioning techniques to respond to client requests for clarification or more information
No information
No information
Replaces
State Code National Code Title Type
BAQ22 AHCPCM302 Provide information on plants and their culture Unit of competency