Unit of competency Outline
Date retreived
22/07/2026 7:21 AM AWST
22/07/2026 7:21 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Conduct complex oral communication in a language other than English (Hindi)
Conduct complex oral communication in a language other than English (Hindi)
Unit of competency
National Code
SITXLAN3209
SITXLAN3209
State Code
AVF91
AVF91
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
Field of Education
091511 - Southern Asian Languages
Original Release Date
Nominal Hours
10
Description
This unit describes the performance outcomes, skills and knowledge required to conduct complex, creative, routine and non-routine communication in a language other than English. This involves very fluent listening and speaking skills at a high level of complexity to conduct negotiations, make presentations, provide oral summaries in the workplace and participate in social and cultural activities. The unit does not cover interpreting and translating skills, which are described in units of competency in the PSP04 Public Sector Training Package.There is no direct parity with any formal language proficiency ratings or assessment framework, but this unit broadly relates to International Second Language Proficiency Ratings (ISLPR) 4to 4+.
Notes
Elements and Performance Criteria
1. Conduct negotiations.
- 1.1 Establish rapport by using appropriate courtesy protocols, establishing common ground and observing social, cultural and business conventions.
- 1.2 Provide explanations, information and supporting details relevant to negotiations.
- 1.3 Use an appropriate range of language functions for negotiations, including introducing formal talk, using turn taking skills, and agreeing and disagreeing tentatively.
- 1.4 Use appropriate intonation, voice tone and signalling expressions effectively.
- 1.5 Exchange and agree to information about the subject of the negotiation.
2. Deliver presentations.
- 2.1 Deliver presentations in a style that supports its objective and takes account of audience characteristics, occasion and venue.
- 2.2 Present information in a logical and concise manner using appropriate sequencing and linguistic linking.
- 2.3 Support presentations with relevant public speaking techniques.
3. Participate in social and cultural activities.
- 3.1 Use language and language functions appropriate to varied social and cultural activities.
- 3.2 Adapt and modify communication strategies and language functions as required.
4. Provide summaries of oral communication.
- 4.1 Recognise situations when the services of a professional interpreter are required, and arrange for assistance.
- 4.2 Convey the purpose and meaning of the original utterance.
- 4.3 Make appropriate comments between parties to check and clarify meaning.
- 4.4 Use communication strategies and language functions that support immediate communication.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Presentations may include:
guiding or interpretive activities
instructing and training
presentations at conferences
promotional activities
providing complex information on products and services
sales presentations.
Public speaking techniques may include:
audience participation
demonstrations and visual aids
humour
nonverbal communication.
Social and cultural activities may include:
accompanying people to dinner
conference activities
meetings
professional development activities
tours
trade fairs.
Presentations may include:
guiding or interpretive activities
instructing and training
presentations at conferences
promotional activities
providing complex information on products and services
sales presentations.
Public speaking techniques may include:
audience participation
demonstrations and visual aids
humour
nonverbal communication.
Social and cultural activities may include:
accompanying people to dinner
conference activities
meetings
professional development activities
tours
trade fairs.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
conduct complex workplace oral communications in a language other than English (rare linguistic errors may occur):
establish and maintain rapport during extended interactions, including social activities
make presentations to groups of people
conduct business negotiations
use narrative and descriptive statements
use repetition, clarification and paraphrasing techniques to clarify requirements ,solve problems and conflict and reassure others
provide detailed information and advice in area of work activity
use extended non-verbal communication skills effectively.
Context of and specific resources for assessment
Assessment must ensure use of:
a real or simulated workplace activity for which communication in languages other than English is required
other people with whom the individual can interact in the relevant language
resources that support communication in languages other than English:
dictionaries and phrase books
industry materials, such as menus, timetables and brochures written in languages other than English.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
oral assessment of conversational language use direct observation of the individual communicating in a language other than English
use of role play activities that simulate simultaneous language use and customer service activity
written or oral questioning to assess cultural knowledge and cross-cultural communication considerations
review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual.
Guidance information for assessment
The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector, workplace and job role, for example:
BSBCMM401A Make a presentation
SITTGDE303 Lead tour groups
SITTGDE304 Prepare and present tour commentaries or activities
SITXMGT501 Establish and conduct business relationships.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
conduct complex workplace oral communications in a language other than English (rare linguistic errors may occur):
establish and maintain rapport during extended interactions, including social activities
make presentations to groups of people
conduct business negotiations
use narrative and descriptive statements
use repetition, clarification and paraphrasing techniques to clarify requirements ,solve problems and conflict and reassure others
provide detailed information and advice in area of work activity
use extended non-verbal communication skills effectively.
Context of and specific resources for assessment
Assessment must ensure use of:
a real or simulated workplace activity for which communication in languages other than English is required
other people with whom the individual can interact in the relevant language
resources that support communication in languages other than English:
dictionaries and phrase books
industry materials, such as menus, timetables and brochures written in languages other than English.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
oral assessment of conversational language use direct observation of the individual communicating in a language other than English
use of role play activities that simulate simultaneous language use and customer service activity
written or oral questioning to assess cultural knowledge and cross-cultural communication considerations
review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual.
Guidance information for assessment
The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector, workplace and job role, for example:
BSBCMM401A Make a presentation
SITTGDE303 Lead tour groups
SITTGDE304 Prepare and present tour commentaries or activities
SITXMGT501 Establish and conduct business relationships.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| S6640 | SITXLAN409A | Conduct complex workplace oral communication in a language other than English (Hindi) | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AWQ29 | SITXLAN004 | Conduct complex oral communication in a language other than English | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| AZX5 | PSP60916 | Advanced Diploma of Interpreting (LOTE-English) | Qualification |