Unit of competency Outline

Date retreived
22/07/2026 7:31 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Facilitate consumer, family and carer participation in the recovery process

Facilitate consumer, family and carer participation in the recovery process

Unit of competency
National Code
CHCMH409A
State Code
D2611
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2011
View on TGA
State Implementation and Classification
Approved Date
08/08/2012
Field of Education
061309 - Community Health
Original Release Date
08/08/2012
Nominal Hours
40
Description
DescriptorThis unit describes the knowledge and skills required by workers to work collaboratively with a person with mental health issues to establish a basis for participation of family and carers in their individual recovery process and to facilitate ongoing participation in line with the client's needs and wishes
Notes
Elements and Performance Criteria
1. Apply principles and practices of consumer and carer participation in mental health work
  • 1.1 Approach mental health work in collaboration with consumers and other relevant stakeholders to ensure effective participation in line with organisation policy and industry standards
  • 1.2 Identify benefits and issues related to family and carer participation in recovery processes for people with mental health issues
  • 1.3 Identify principles and practices underpinning consumer and carer participation and contribute to maintaining ongoing relevance of organisation's policies and procedures in this respect
  • 1.4 Develop and maintain knowledge of relevant and available consumer and carer services and resources
2. Involve consumers, carers and families in planning support during recovery
  • 2.1 Consult with consumer to identify appropriate involvement of family and carers
  • 2.2 Work with consumer to identify and agree on specific roles and responsibilities for individual family members and carers and document in consumer recovery plan
  • 2.3 Consult with family, carers and other relevant stakeholders as required in line with consumer consent
  • 2.4 Gauge level of relevant knowledge, skill and involvement of carers and family as a basis for identifying additional consumer support requirements
  • 2.5 Provide relevant information, resources, referrals and education to meet needs of carers and families within scope of own work role
  • 2.6 Engage with consumer, family and carers to plan provision of appropriate support to consumer in line with consumer consent
  • 2.7 Establish and maintain a relationship with consumer, family and carers within boundaries of own work role
  • 2.8 Clarify expectations of carers and families and provide information as required to support and manage realistic expectations
3. Facilitate recovery of clients with appropriate involvement of carers and families
  • 3.1 Involve carers and families in consumer recovery process with consent of consumer and in line with recovery plan
  • 3.2 Monitor carer and family participation in collaboration with consumer to ensure ongoing effectiveness and consumer consent
  • 3.3 Maintain relationship with carers to identify changing carer needs and to identify support needs of carers within boundaries of own work role
  • 3.4 Assist consumer to identify ways in which their behaviour may be positively or negatively influenced by others
  • 3.5 Assist consumer to identify ways in which their behaviour may be positively or negatively affecting families and carers
  • 3.6 Monitor any potentially negative influences on the consumer and bring these to their attention
  • 3.7 Take action as required to maintain well being and safety of self, client and other stakeholders
RANGE STATEMENT

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.


Carer is defined as but not limited to:
Persons who, at time of need, provide regular or intermittent support to a person with a mental illness or disorder
This may include:
Relative e.g. spouse/defacto, children, parents, siblings, grandparents, uncles, aunts, cousins
Kinship relationship
Friends
Neighbours
Other consumers


Consult with family, carers and other relevant stakeholders may relate to, for example:
Obtaining background information
Identifying degree and type of support able to be provided
Ascertaining willingness and capacity to provide support
Forward planning
Review of recovery plan
Review of ongoing support needs and capacity


Other relevant stakeholders may include but are not limited to:
Health or community services professionals
Support workers
Other agency staff
Consumer workers
Other relatives and/or friends
Representatives from:
carer groups
support groups
schools
community or clinical mental health services


Consent may be:
Written
Verbal (documented)
Subject to legislative requirements
Advance directive


Expectations of carers and families may relate, for example, to:
Support requirements
Carer's capacity to provide support
Aspects of the recovery process
Role of the support worker
EVIDENCE GUIDE

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
Competency must be demonstrated in a real work environment
Competence in this unit must be assessed over a period of time in order to ensure consistency of performance over contexts applicable to the work environment
Consistency in performance should consider the work environment, worker's role and responsibilities in the workplace


Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities


Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Assessment of this competency will require human resources consistent with those outlined in the Assessment Guidelines


Method of assessment:
Competency must be demonstrated in a real work environment
In cases where the learner does not have the opportunity to cover all relevant aspects in the work environment, the remainder should be assessed through realistic simulations, projects, previous relevant experience or oral questioning on 'What if?' scenarios
Assessment of this unit of competence will usually include observation of processes and procedures, oral and/or written questioning on Essential knowledge and skills and consideration of required attitudes
Where performance is not directly observed and/or is required to be demonstrated over a 'period of time' and/or in a 'number of locations', any evidence should be authenticated by colleagues, supervisors, clients or other appropriate persons
Replaced By
State Code National Code Title Type
AVB64 CHCMHS006 Facilitate the recovery process with the person, family and carers Unit of competency