Unit of competency Outline

Date retreived
22/07/2026 3:19 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Assist client with management of hearing devices

Assist client with management of hearing devices

Unit of competency
National Code
HLTAUD013
State Code
OFI08
TGA Status
Current
DTWD Status
Pending
Current Release Number
1.00
Current Release Date
22/12/2025
View on TGA
State Implementation and Classification
Approved Date
Field of Education
061709 - Audiology
Original Release Date
Nominal Hours
Description
This unit describes the skills and knowledge required to assist clients with correct use, connectivity and maintenance of hearing device. It also includes evaluating device function and undertaking minor repairs and maintenance.This unit applies to workers who assists clients in managing hearing devices. This may include audiometrists, allied health assistants supporting audiometrists and audiologists in health care organisations, nurses and Aboriginal and Torres Strait Islander health workersThe skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Provide advice and resources to the client
  • 1.1 Instruct client on using and maintaining hearing devices according to manufacturer instructions
  • 1.2 Invite client feedback about hearing device management and respond according to their needs
  • 1.3 Provide relevant materials to client about their hearing device and services available
  • 1.4 Assess client’s ability to manage the hearing device and provide further assistance to improve hearing device management
  • 1.5 Use questions and observations to assess the client’s understanding of connectivity features and provide further assistance based on client needs
  • 1.6 Determine the need for referral and refer the client in line with organisational procedures for further assessment, treatment, or support
2. Maintain and repair hearing aids
  • 2.1 Check hearing aid and its components manually
  • 2.2 Conduct acoustic listening check of hearing aid
  • 2.3 Complete minor hearing aid repairs in accordance with industry standards
  • 2.4 Determine the need for and arrange major hearing aid repairs according to organisation procedures
  • 2.5 Inform client of the cause of and solution to the hearing device problem and possible ways to overcome the problem
  • 2.6 Make minor modifications to hearing devices to improve comfort and acoustic performance
3. Assist with hearing device connectivity
  • 3.1 Identify the client’s connectivity needs and preferences
  • 3.2 Identify and assess client’s hearing devices, accessories and personal sound amplification products to assist with hearing device connectivity
  • 3.3 Identify types of connections used in client’s hearing device technology
  • 3.4 Install hearing device applications and connect hearing devices to other electronic devices and accessories according to manufacturer instructions
  • 3.5 Check devices and their components for faults and connectivity
  • 3.6 Troubleshoot and resolve connectivity difficulties according to manufacturer instructions
4. Complete and manage documentation
  • 4.1 Complete and store client documentation according to organisational procedures
  • 4.2 Document expected short and long term outcomes related to hearing device use and management
No information
No information
Replaces
State Code National Code Title Type
AVA63 HLTAUD005 Dispense hearing devices Unit of competency
State Code National Code Title Type
BTS0 HLT57425 Diploma of Audiometry Qualification
BTR8 HLT47425 Certificate IV in Audiometry Qualification