Unit of competency Outline
Date retreived
22/07/2026 6:21 PM AWST
22/07/2026 6:21 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Monitor people in care or custody
Monitor people in care or custody
Unit of competency
National Code
CSCOFM202A
CSCOFM202A
State Code
S5963
S5963
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
21/07/2014
Field of Education
091199 - Justice And Law Enforcement, N.e.c.
Original Release Date
21/07/2014
Nominal Hours
20
Description
This unit of competency describes the outcomes required to monitor the care of people in custody and under the responsibility of a correctional organisation or program.
Notes
Elements and Performance Criteria
1Supervise people in care and custody.
- 1.1 Ensure assignments comply with all instructions, conditions and procedures.
- 1.2 Monitor care and supervision to ensure it protects personal dignity, safety, welfare and individual rights.
- 1.3 Check that care and supervision is consistent with security procedures and any special needs and conditions.
- 1.4 Report concerns about the physical and emotional condition of people in care immediately.
- 1.5 Complete clear and accurate records that are in the format required.
- 1.6 Comply with safety and security procedures at all times.
- 1.7 Provide information to people in care to reduce confusion and distress.
- 1.8 Ensure communication is clear and readily understood.
- 1.9 Make adjustments for cultural needs where this helps communication and understanding.
- 1.10 Report information to others according to the procedures and the requirements of the assignment.
2Escort and transfer people.
- 2.1 Check escort and transfer arrangements and ensure they are consistent with the requirements and conditions of the assignment.
- 2.2 Make adjustments to escort or transfer arrangements to take into account special conditions or arrangements.
- 2.3 Check that records needed for the transfer are correct and available.
- 2.4 Transfer people in a manner that protects their personal dignity, individual rights and allows for special conditions.
3Provide protection from risk and harm.
- 3.1 Check and confirm special needs of people in care with instructions.
- 3.2 Assess requests for assistance according to the nature and degree of the risk and the kind of assistance required.
- 3.3 Report risks, requests for assistance and additional needs and concerns promptly to authorised officer.
- 3.4 Maintain safety, health and security standards at all times according to instructions and procedures.
- 3.5 Report hazards to prevent further injury.
- 3.6 Provide calm, confident and reassuring assistance when required.
- 3.7 Ensure that people needing assistance are made comfortable and safe from further injury.
- 3.8 Give information of the actions taking place and the reasons for them to the people involved.
- 3.9 Arrange transfer of people for specialist attention and protection promptly and effectively.
- 3.10 Help emergency and specialist services according to instructions.
- 3.11 Complete incident reports clearly and accurately and record them according to procedures.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
People in care may include:
juveniles and young offenders
people affected by drugs or alcohol
people at risk of harming themselves
Aboriginal and Torres Strait people
people who are injured or ill
people who don't speak English
people attracting media and public attention.
People in care may include:
juveniles and young offenders
people affected by drugs or alcohol
people at risk of harming themselves
Aboriginal and Torres Strait people
people who are injured or ill
people who don't speak English
people attracting media and public attention.
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Overview of assessment
Evidence for assessment must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:
the knowledge requirements of this unit
the skill requirements of this unit
application of employability skills as they relate to this unit.
Context of and specific resources for assessment
This unit contains a wide range of variables to reflect the diverse nature of offender supervision and the different services provided in and for correctional services. Selection from the range of variables will reflect the specific requirements of the work site and the defined work role.
Valid assessment of this unit requires:
a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered by an individual monitoring offenders effectively as part of a coordinated team, including coping with difficulties, irregularities and changes to routine
copies of legislation, policies, procedures and guidelines relating to monitoring people in care or custody
access to appropriate learning and assessment support when required.
Method of assessment
The following assessment methods are suggested:
observation of performance in routine workplace activities within a range of agreed responsibilities and in various work locations
written and/or oral questioning to assess knowledge and understanding
completion of workplace documents and reports produced as part of routine work activities
third-party reports from experienced practitioners
completion of performance feedback from supervisors and colleagues.
Guidance information for assessment
Assessment methods should reflect workplace demands, and any identified special needs of the candidate, including language and literacy implications and cultural factors that may affect responses to the questions.
In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge.
Overview of assessment
Evidence for assessment must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:
the knowledge requirements of this unit
the skill requirements of this unit
application of employability skills as they relate to this unit.
Context of and specific resources for assessment
This unit contains a wide range of variables to reflect the diverse nature of offender supervision and the different services provided in and for correctional services. Selection from the range of variables will reflect the specific requirements of the work site and the defined work role.
Valid assessment of this unit requires:
a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered by an individual monitoring offenders effectively as part of a coordinated team, including coping with difficulties, irregularities and changes to routine
copies of legislation, policies, procedures and guidelines relating to monitoring people in care or custody
access to appropriate learning and assessment support when required.
Method of assessment
The following assessment methods are suggested:
observation of performance in routine workplace activities within a range of agreed responsibilities and in various work locations
written and/or oral questioning to assess knowledge and understanding
completion of workplace documents and reports produced as part of routine work activities
third-party reports from experienced practitioners
completion of performance feedback from supervisors and colleagues.
Guidance information for assessment
Assessment methods should reflect workplace demands, and any identified special needs of the candidate, including language and literacy implications and cultural factors that may affect responses to the questions.
In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge.
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AUZ44 | CSCOFM002 | Monitor people in care or custody | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| W993 | CSC20112 | Certificate II in Justice Services | Qualification |