Unit of competency Outline

Date retreived
23/07/2026 3:11 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Work effectively in home and community care

Work effectively in home and community care

Unit of competency
National Code
CHCHC311B
State Code
D8572
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2011
View on TGA
State Implementation and Classification
Approved Date
04/08/2011
Field of Education
090515 - Welfare Studies
Original Release Date
04/08/2011
Nominal Hours
40
Description
DescriptorThis unit describes the introductory knowledge and skills required to work effectively in a home care environment and community settings with clients, family members, staff, visitors, suppliers and others to meet established work requirementsHome care services may include: respite care, personal care, household maintenance, home modifications or maintenance, personal assistance and food servicesCommunity settings include shops, streets, parks, day programs, venues and vehicles
Notes
Elements and Performance Criteria
1. Operate respectfully within a home care environment
  • 1.1 Identify role and responsibilities and clarify with supervisor
  • 1.2 Follow organisation's procedures to assure client of bona fide identity before entering the house
  • 1.3 Use appropriate inter-personal skills to establish a positive relationship with clients
  • 1.4 Demonstrate respect for the work setting being the client's home and personal space and negotiate how to best implement the work plan to suit them within organisation procedures, for example in relation to managing animals
  • 1.5 Regularly observe and monitor changes in client behaviour and environment and report concerns immediately in accordance with organisation policy and procedure
  • 1.6 Complete and submit documentation relating to service delivery and travel in accordance with organisation policy and procedure
2. Work ethically
  • 2.1 Locate and read relevant government and organisation procedures, policies, and awards, standards and legislation and clarify uncertainties with appropriate personnel
  • 2.2 Refer any breach or non adherence to standard procedures to appropriate personnel
  • 2.3 Maintain confidentiality of any client matter in accordance with organisation policy and procedure
  • 2.4 Show respect for rights and responsibilities of client and others in work practices
  • 2.5 Demonstrate current working knowledge and understanding of employee and employer rights and responsibilities in all work undertaken
  • 2.6 Recognise individuals and cultural differences and make adjustments as necessary to assist achievement of work requirements
  • 2.7 Demonstrate understanding and compliance with the principles of duty of care, legal responsibilities and organisation goals and objectives in all work undertaken
3. Demonstrate importance of safety, hygiene and infection control in a home care setting and community settings
  • 3.1 Maintain personal hygiene, dress standard and work practices according to organisation's manual handling and infection control requirements
  • 3.2 Wear personal protective equipment correctly according to organisation requirements
  • 3.3 Safely dispose of infectious and/or hazardous waste material according to waste management policy and procedures
  • 3.4 Observe any changes in the work environment, equipment or client behaviours and report or initiate action within own area of responsibility, to redress any potential workplace hazards
  • 3.5 Remain aware of own personal safety at all times and if at any time a threat is perceived, contact supervisor as per organisation procedures
4. Address relevant work issues, requirements and guidelines
  • 4.1 Comply with organisation policy and programs
  • 4.2 Apply broad knowledge of policy and programs such as HACC, DVA and Government community care directions
  • 4.3 Comply with duty of care implementation in home and community settings and worker roles
  • 4.4 Identify and address specific duty of care issues including:
  • role of worker
  • roles of other staff e.g. nurses
  • role of assessment care management
  • 4.5 Address cultural and religious issues when working in home and community settings
  • 4.6 Acknowledge and address different attitudes towards cleaning, food and personal care such as:
  • cultural practices
  • religious requirements
  • attitudes to gender roles
  • motivation to retain independence and capacity
  • differences between client's family members
  • 4.7 Follow organisation policies and procedures relating to:
  • travel, including safety of vehicles and driving behaviour
  • appropriate storage of equipment
  • maintaining client records
No information
No information
Replaces
State Code National Code Title Type
D2551 CHCHC311A Work effectively in a home and community care environment Unit of competency
Replaced By
State Code National Code Title Type
WC917 CHCHC311C Work effectively in home and community care Unit of competency