Unit of competency Outline
Date retreived
22/07/2026 8:08 AM AWST
22/07/2026 8:08 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Work effectively in home and community care
Work effectively in home and community care
Unit of competency
National Code
CHCHC311C
CHCHC311C
State Code
WC917
WC917
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
15/07/2014
Field of Education
090515 - Welfare Studies
Original Release Date
15/07/2014
Nominal Hours
40
Description
DescriptorThis unit describes the introductory knowledge and skills required to work effectively in a home care environment and community settings with clients, family members, staff, visitors, suppliers and others to meet established work requirementsHome care services may include: respite care, personal care, household maintenance, home modifications or maintenance, personal assistance and food servicesCommunity settings include shops, streets, parks, day programs, venues and vehicles
Notes
Elements and Performance Criteria
1. Operate respectfully within a home care environment
- 1.1 Identify role and responsibilities and clarify with supervisor
- 1.2 Follow organisation's procedures to assure client of bona fide identity before entering the house
- 1.3 Use appropriate inter-personal skills to establish a positive relationship with clients
- 1.4 Demonstrate respect for the work setting being the client's home and personal space and negotiate how to best implement the work plan to suit them within organisation procedures, for example in relation to managing animals
- 1.5 Regularly observe and monitor changes in client behaviour and environment and report concerns immediately in accordance with organisation policy and procedure
- 1.6 Complete and submit documentation relating to service delivery and travel in accordance with organisation policy and procedure
2. Work ethically
- 2.1 Locate and read relevant government and organisation procedures, policies, and awards, standards and legislation and clarify uncertainties with appropriate personnel
- 2.2 Refer any breach or non adherence to standard procedures to appropriate personnel
- 2.3 Maintain confidentiality of any client matter in accordance with organisation policy and procedure
- 2.4 Show respect for rights and responsibilities of client and others in work practices
- 2.5 Demonstrate current working knowledge and understanding of employee and employer rights and responsibilities in all work undertaken
- 2.6 Recognise individuals and cultural differences and make adjustments as necessary to assist achievement of work requirements
- 2.7 Demonstrate understanding and compliance with the principles of duty of care, legal responsibilities and organisation goals and objectives in all work undertaken
3. Demonstrate importance of safety, hygiene and infection control in a home care setting and community settings
- 3.1 Maintain personal hygiene, dress standard and work practices according to organisation's manual handling and infection control requirements
- 3.2 Wear personal protective equipment correctly according to organisation requirements
- 3.3 Safely dispose of infectious and/or hazardous waste material according to waste management policy and procedures
- 3.4 Observe any changes in the work environment, equipment or client behaviours and report or initiate action within own area of responsibility, to redress any potential workplace hazards
- 3.5 Remain aware of own personal safety at all times and if at any time a threat is perceived, contact supervisor as per organisation procedures
4. Address relevant work issues, requirements and guidelines
- 4.1 Comply with organisation policy and programs
- 4.2 Apply broad knowledge of policy and programs such as HACC, DVA and Government community care directions
- 4.3 Comply with duty of care implementation in home and community settings and worker roles
- 4.4 Identify and address specific duty of care issues including:
- role of worker
- roles of other staff e.g. nurses
- role of assessment care management
- 4.5 Address cultural and religious issues when working in home and community settings
- 4.6 Acknowledge and address different attitudes towards cleaning, food and personal care such as:
- cultural practices
- religious requirements
- attitudes to gender roles
- motivation to retain independence and capacity
- differences between client's family members
- 4.7 Follow organisation policies and procedures relating to:
- travel, including safety of vehicles and driving behaviour
- appropriate storage of equipment
- maintaining client records
RANGE STATEMENT
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Type of work role should consider:
Accreditation standards
Individual awards and benchmarks
Legislation relevant to work area
Level of responsibility
Organisation guidelines
Organisation policy on confidentiality may relate to:
Access to records
Carriage and storage of records
Collection and use of client's personal and health information
Destruction of records
Release of information
Government and organisation procedures, policies, awards, standards and legislation may include:
Carer and respite programs
Disability Services Program standards and policies
Health records legislation
Home and Community Care National Service Standards
National Program Guidelines for the Home and Community Care Program
WHS industry guides
Packaged Care Guidelines
Privacy legislation
Quality management policy and practice
Relevant health regulations and guidelines
State and Territory community care program policies
Veterans Home Care Program standards and policies
Employee rights and responsibilities may relate to:
Adherence to WHS procedures
Attendance requirements
Confidentiality and privacy of organisation, patient and colleague information
Duty of care responsibilities
Leave entitlements
Obeying lawful orders
Protection from discrimination and sexual harassment in the workplace
The right to union representation
Employer rights and responsibilities may relate to:
Enterprise workplace agreements
Legislative requirements for employee dismissal i.e. Workplace Relations Act
Legislative requirements to provide a safe work environment free from discrimination and sexual harassment (see State and Commonwealth anti-discrimination legislation)
Relevant State and Territory employment legislation i.e. wage rates, employment conditions
Personal hygiene may include:
Clean uniforms worn correctly
Standard and additional precautions
Washing hands according to specified standards
Personal protective equipment (PPE) may include:
Enclosed footwear
Gloves
Plastic aprons
Basic home fire safety includes knowledge of:
Behaviour that may contribute to fire injury and/or fatality
High fire risk groups
Optimum placement of smoke alarms
Referring client for smoke alarm installation and maintenance
Role of a working smoke alarm
Smoke alarm testing and cleaning
Types of smoke alarms
Quality activities may include:
Assessing/observing/measuring environmental factors
Checking equipment
Monitoring tasks
Observing changes in client's well being and environment
Reporting and implementing suggested improvements
Responding to surveys and questionnaires
Seeking and utilising client feedback
Designated knowledge/skill development may include:
Communication, conflict resolution
Cultural awareness
Customer service
Discrimination, harassment and bullying in the workplace
Emergency procedures
Formal and informal resolution of grievances
Hazard control
Infection control
Observation
WHS
Others
Quality improvement policy and practice
Security procedures
Waste management
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Type of work role should consider:
Accreditation standards
Individual awards and benchmarks
Legislation relevant to work area
Level of responsibility
Organisation guidelines
Organisation policy on confidentiality may relate to:
Access to records
Carriage and storage of records
Collection and use of client's personal and health information
Destruction of records
Release of information
Government and organisation procedures, policies, awards, standards and legislation may include:
Carer and respite programs
Disability Services Program standards and policies
Health records legislation
Home and Community Care National Service Standards
National Program Guidelines for the Home and Community Care Program
WHS industry guides
Packaged Care Guidelines
Privacy legislation
Quality management policy and practice
Relevant health regulations and guidelines
State and Territory community care program policies
Veterans Home Care Program standards and policies
Employee rights and responsibilities may relate to:
Adherence to WHS procedures
Attendance requirements
Confidentiality and privacy of organisation, patient and colleague information
Duty of care responsibilities
Leave entitlements
Obeying lawful orders
Protection from discrimination and sexual harassment in the workplace
The right to union representation
Employer rights and responsibilities may relate to:
Enterprise workplace agreements
Legislative requirements for employee dismissal i.e. Workplace Relations Act
Legislative requirements to provide a safe work environment free from discrimination and sexual harassment (see State and Commonwealth anti-discrimination legislation)
Relevant State and Territory employment legislation i.e. wage rates, employment conditions
Personal hygiene may include:
Clean uniforms worn correctly
Standard and additional precautions
Washing hands according to specified standards
Personal protective equipment (PPE) may include:
Enclosed footwear
Gloves
Plastic aprons
Basic home fire safety includes knowledge of:
Behaviour that may contribute to fire injury and/or fatality
High fire risk groups
Optimum placement of smoke alarms
Referring client for smoke alarm installation and maintenance
Role of a working smoke alarm
Smoke alarm testing and cleaning
Types of smoke alarms
Quality activities may include:
Assessing/observing/measuring environmental factors
Checking equipment
Monitoring tasks
Observing changes in client's well being and environment
Reporting and implementing suggested improvements
Responding to surveys and questionnaires
Seeking and utilising client feedback
Designated knowledge/skill development may include:
Communication, conflict resolution
Cultural awareness
Customer service
Discrimination, harassment and bullying in the workplace
Emergency procedures
Formal and informal resolution of grievances
Hazard control
Infection control
Observation
WHS
Others
Quality improvement policy and practice
Security procedures
Waste management
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit is best assessed in the workplace or in a simulated workplace under the normal of range conditions
To establish consistency assessment should be conducted on more than one occasion to cover a variety of circumstances
A diversity of assessment tasks is essential for holistic assessment
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resources required for assessment of this unit include access to all relevant resources commonly provided in the health service setting, including:
relevant policies and procedures manuals, legislation and standards
organisation's mission statement, strategic and business plan
other documentation relevant to the work context such as:
organisation charts
instructions for the use of equipment
specific instructions for staff
emergency response procedures
security procedures
relevant human resource management policies and procedures
quality improvement policies
customer service standards and policy
waste management policies and procedures
Method of assessment:
Observation of work performance
Written tasks
Interview and questioning
Authenticated portfolio/log book
Supporting statement of supervisor/s
Authenticated evidence of relevant work experience and/or formal/informal learning
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit is best assessed in the workplace or in a simulated workplace under the normal of range conditions
To establish consistency assessment should be conducted on more than one occasion to cover a variety of circumstances
A diversity of assessment tasks is essential for holistic assessment
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resources required for assessment of this unit include access to all relevant resources commonly provided in the health service setting, including:
relevant policies and procedures manuals, legislation and standards
organisation's mission statement, strategic and business plan
other documentation relevant to the work context such as:
organisation charts
instructions for the use of equipment
specific instructions for staff
emergency response procedures
security procedures
relevant human resource management policies and procedures
quality improvement policies
customer service standards and policy
waste management policies and procedures
Method of assessment:
Observation of work performance
Written tasks
Interview and questioning
Authenticated portfolio/log book
Supporting statement of supervisor/s
Authenticated evidence of relevant work experience and/or formal/informal learning
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| D8572 | CHCHC311B | Work effectively in home and community care | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AVB95 | CHCHCS001 | Provide home and community support services | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| J008 | CHC30612 | Certificate III in Active Volunteering | Qualification |
| J005 | CHC30212 | Certificate III in Aged Care | Qualification |
| J006 | CHC30312 | Certificate III in Home and Community Care | Qualification |
| D283 | CHC40608 | Certificate IV in Leisure and Health | Qualification |