Unit of competency Outline

Date retreived
23/07/2026 3:11 PM AWST

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Provide home and community support services

Provide home and community support services

Unit of competency
National Code
CHCHCS001
State Code
AVB95
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
06/08/2015
View on TGA
State Implementation and Classification
Approved Date
22/01/2016
Field of Education
090515 - Welfare Studies
Original Release Date
22/01/2016
Nominal Hours
40
Description
This unit describes the skills and knowledge required to work in a home support environment and community settings with individuals, family members, staff, visitors, suppliers and others to meet established work requirements.This unit applies to workers in a community services context. Work performed requires some discretion and judgement and is carried out under regular direct or indirect supervision.The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
Notes
Elements and Performance Criteria
1. Determine requirements of individual plan
  • 1.1 Read and interpret individual plan, goals and confirm required equipment, processes and aids
  • 1.2 Confirm purpose and time of visit with the relevant person
  • 1.3 Prepare equipment, resources and/or documents required for the purpose of the visit and contingencies
2. Establish relationship in the home
  • 2.1 Follow organisation’s procedures to assure the person of your identity before entering the house
  • 2.2 Communicate with the person to provide information, clarify purpose of visit and confirm the person’s consent
  • 2.3 Provide opportunity for the person to identify and express any issues or concerns in relation to the visit and/or associated matters
  • 2.4 Engage appropriately with others in the place of residence in accordance with organisation policies
  • 2.5 Check for hazards to own and others’ health and safety and implement controls to manage risk
3. Operate respectfully in the home
  • 3.1 Negotiate how to best implement the individual plan to suit the person within organisation procedures and respecting that the work setting is the person’s home and personal space
  • 3.2 Comply with duty of care requirements of role in relation to the person and any other people
  • 3.3 Demonstrate respect and sensitivity toward the person and their place of residence
  • 3.4 Deal with ethical dilemmas, behaviours of concern, possible abuse and/or neglect in accordance with relevant policies and procedures
  • 3.5 Maintain confidentiality in accordance with legislation and organisation policy and procedures
4. Complete reporting and documentation
  • 4.1 Comply with the organisation’s reporting requirements, including reporting observations to supervisor
  • 4.2 Complete and maintain documentation according to organisation policy and protocols and using technology required in the workplace
  • 4.3 Ensure any arrangements for follow up visits are recorded and implemented
No information
No information
Replaces
State Code National Code Title Type
WC917 CHCHC311C Work effectively in home and community care Unit of competency