Unit of competency Outline
Date retreived
22/07/2026 4:52 PM AWST
22/07/2026 4:52 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Manage group processes
Manage group processes
Unit of competency
National Code
RIILAT601A
RIILAT601A
State Code
WB268
WB268
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
11/12/2013
Field of Education
080307 - Organisation Management
Original Release Date
11/12/2013
Nominal Hours
40
Description
This unit covers management of group processes in the resources and infrastructure industries. It includes developing working relationship frameworks and processes, negotiating work plans with teams and individuals, and managing inter-group and intra-group processes. Licensing, legislative, regulatory and certification requirements that apply to this unit can vary between states, territories, and industry sectors. Relevant information must be sourced prior to application of the unit.
Notes
Elements and Performance Criteria
1. Develop working relationship frameworks and processes
- 1.1. Access, interpret and apply compliance documentation and requirements relevant to the work activity
- 1.2. Analyse the organisational and worksite culture and work environment and develop an appropriate management style
- 1.3. Conduct consultation and negotiation about proposed activities at appropriate times and in a manner which encourages open, frank discussion
- 1.4. Identify and analyse the benefits that can be achieved from the diversity of individuals to enhance workplace harmony
- 1.5. Establish processes designed to ensure employee participation in decision making
- 1.6. Provide timely information about organisational plans and activities, emerging threats and opportunities at a level and pace appropriate to the individuals concerned
- 1.7. Develop processes and ground rules to ensure that people at the worksite are treated with respect
- 1.8. Honour commitments and undertakings entered into with employees
- 1.9. Provide employees with sufficient support to achieve work objectives
- 1.10. Discuss evaluation of work and workplace behaviour directly with the individual concerned and maintain the confidentiality of the feedback given
- 1.11. Provide reports on activities, progress, results and achievements in a timely and accurate manner
- 1.12. Ensure that proposals for action are clear and realistic
- 1.13. Take constructive efforts to resolve disagreements and maintain good working relationships to ensure work objectives are met and workplace harmony maintained
2. Negotiate work plans with teams and individuals to achieve objectives
- 2.1. Plan work targets from organisational and worksite goals
- 2.2. Plan work methods to maximise the use of available resources
- 2.3. Assess the degree of direction required by individuals and use to best effect in overall work planning
- 2.4. Agree to realistic work targets with individuals and teams to optimise the use of resources and existing competencies of personnel
- 2.5. Design work targets and methods to ensure that the worksite's objectives are achieved
- 2.6. Clearly define and record team and individual responsibilities and limits of authority
- 2.7. Ensure that allocated work activities provide individuals with suitable learning opportunities
3. Manage inter-group and intra-group processes
- 3.1. Promote clear and relevant work values indicating the limits of acceptable practice
- 3.2. Promptly identify potential and actual conflicts between personnel and take actions to deal with them as soon as is practicable
- 3.3. Resource problems and conflicts adequately to achieve timely resolution
- 3.4. Handle differences of opinion in ways that minimise offence and conflict to ensure respect is maintained
- 3.5. Apply disciplinary sanctions where necessary
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Compliance documentation and requirements may include:
legislative, organisation and site requirements and procedures
manufacturer's guidelines and specifications
Australian standards
common law
dangerous goods
development of training policies/programs
industrial relations
industry licensing
local government
mines acts
navigation
planning and assessment
trade practices
waterways
weights and measures
workers compensation/WorkCover
Employment and workplace relations legislation
Equal Employment Opportunity and Disability Discrimination legislation
Management operates within:
human resource policies and practices including interviewing, counselling, dispute settling and discipline
enterprise/industrial agreements/awards
training and development principles and practices
work schedules may include shift work and varying hours of duty
environments ranging from simple to complex and diverse
productivity and profitability objectives and targets
appropriate policies, guidelines and processes
a level of autonomy which may range from limited to substantial
legislation, codes and practices
resource parameters which may be defined or negotiated
quality and continuous improvement processes and standards
business and performance plans
ethical standards established by the organisation
best practice and benchmarking principles and practices
financial accountability including profit and loss statements
Management may assume varying roles including:
leader
coach
facilitator
mentor
participant
director
trainer
assessor
Management will typically make decisions to:
influence operational performance
maintain statutory/legal compliance
plan production schedules
maximise production and minimise operating costs/risks and non-conformances
analyse and review market/production predictions and costs
manage projects and tasks
Consultation may typically include:
employees
regulatory authorities
tenderers/project managers
contractors
community
customers
suppliers
Negotiation may be with a variety of internal or external sources and be:
formal or informal
short term or ongoing
multi-lingual and cross-cultural
enterprise agreements
legislation regulation compliance and include relative authorities, project managers, employees, contractors, customers and the community
Resources may include:
finance
equipment
environment
buildings/facilities
technology
information
people
Compliance documentation and requirements may include:
legislative, organisation and site requirements and procedures
manufacturer's guidelines and specifications
Australian standards
common law
dangerous goods
development of training policies/programs
industrial relations
industry licensing
local government
mines acts
navigation
planning and assessment
trade practices
waterways
weights and measures
workers compensation/WorkCover
Employment and workplace relations legislation
Equal Employment Opportunity and Disability Discrimination legislation
Management operates within:
human resource policies and practices including interviewing, counselling, dispute settling and discipline
enterprise/industrial agreements/awards
training and development principles and practices
work schedules may include shift work and varying hours of duty
environments ranging from simple to complex and diverse
productivity and profitability objectives and targets
appropriate policies, guidelines and processes
a level of autonomy which may range from limited to substantial
legislation, codes and practices
resource parameters which may be defined or negotiated
quality and continuous improvement processes and standards
business and performance plans
ethical standards established by the organisation
best practice and benchmarking principles and practices
financial accountability including profit and loss statements
Management may assume varying roles including:
leader
coach
facilitator
mentor
participant
director
trainer
assessor
Management will typically make decisions to:
influence operational performance
maintain statutory/legal compliance
plan production schedules
maximise production and minimise operating costs/risks and non-conformances
analyse and review market/production predictions and costs
manage projects and tasks
Consultation may typically include:
employees
regulatory authorities
tenderers/project managers
contractors
community
customers
suppliers
Negotiation may be with a variety of internal or external sources and be:
formal or informal
short term or ongoing
multi-lingual and cross-cultural
enterprise agreements
legislation regulation compliance and include relative authorities, project managers, employees, contractors, customers and the community
Resources may include:
finance
equipment
environment
buildings/facilities
technology
information
people
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to worksite operations and satisfy all of the requirements of the performance criteria, required skills and knowledge and the range statement of this unit and include evidence of the following:
knowledge of the requirements, procedures and instructions for managing group processes
implementation of procedures and techniques for the safe, effective and efficient management of group processes
the identification of the relevant information and scope of the work required to meet the required outcomes
the identification of viable options and the selection of group process management that best meet the required outcomes
working with other to undertake and complete the management of group processes
consistent successful management of group processes
Context of and specific resources for assessment
This unit must be assessed in the context of the work environment. Where personal safety or environmental damage are limiting factors, assessment may occur in a simulated environment provided it is realistic and sufficiently rigorous to cover all aspects of workplace performance, including task skills, task management skills, contingency management skills and job role environment skills.
Assessment of this competency requires typical resources normally used in a resources and infrastructure sector environment. Selection and use of resources for particular worksites may differ due to the site circumstances.
The assessment environment should not disadvantage the participant. For example, language, literacy and numeracy demands of assessment should not be greater than those required on the job.
Customisation of assessment and delivery environment should sensitively accommodate cultural diversity.
Aboriginal people and other people from a non English speaking background may have second language issues.
Where applicable, physical resources should include equipment modified for people with disabilities.
Access must be provided to appropriate learning and/or assessment support when required.
Method of assessment
This unit may be assessed in a holistic way with other units of competency. The assessment strategy for this unit must verify required knowledge and skill and practical applications using more than one of the following assessment methods:
written and/or oral assessment of the candidate's required knowledge in undertaking the management of group processes
observed, documented and/or first hand testimonial evidence of the candidate's:
implementation of appropriate requirement, procedures and techniques for the safe, effective and efficient achievement of required outcomes
identification of the relevant information and scope of the work required to meet the required outcomes
identification of viable options and the selection of group process management that best meet the required outcomes
consistent achievement of required outcomes
first hand testimonial evidence of the candidate's:
working with others to undertake and complete the management of group processes provision of clear and timely required support and advice on the management of group processes
Guidance information for assessment
Consult the SkillsDMC User Guide for further information on assessment including access and equity issues.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to worksite operations and satisfy all of the requirements of the performance criteria, required skills and knowledge and the range statement of this unit and include evidence of the following:
knowledge of the requirements, procedures and instructions for managing group processes
implementation of procedures and techniques for the safe, effective and efficient management of group processes
the identification of the relevant information and scope of the work required to meet the required outcomes
the identification of viable options and the selection of group process management that best meet the required outcomes
working with other to undertake and complete the management of group processes
consistent successful management of group processes
Context of and specific resources for assessment
This unit must be assessed in the context of the work environment. Where personal safety or environmental damage are limiting factors, assessment may occur in a simulated environment provided it is realistic and sufficiently rigorous to cover all aspects of workplace performance, including task skills, task management skills, contingency management skills and job role environment skills.
Assessment of this competency requires typical resources normally used in a resources and infrastructure sector environment. Selection and use of resources for particular worksites may differ due to the site circumstances.
The assessment environment should not disadvantage the participant. For example, language, literacy and numeracy demands of assessment should not be greater than those required on the job.
Customisation of assessment and delivery environment should sensitively accommodate cultural diversity.
Aboriginal people and other people from a non English speaking background may have second language issues.
Where applicable, physical resources should include equipment modified for people with disabilities.
Access must be provided to appropriate learning and/or assessment support when required.
Method of assessment
This unit may be assessed in a holistic way with other units of competency. The assessment strategy for this unit must verify required knowledge and skill and practical applications using more than one of the following assessment methods:
written and/or oral assessment of the candidate's required knowledge in undertaking the management of group processes
observed, documented and/or first hand testimonial evidence of the candidate's:
implementation of appropriate requirement, procedures and techniques for the safe, effective and efficient achievement of required outcomes
identification of the relevant information and scope of the work required to meet the required outcomes
identification of viable options and the selection of group process management that best meet the required outcomes
consistent achievement of required outcomes
first hand testimonial evidence of the candidate's:
working with others to undertake and complete the management of group processes provision of clear and timely required support and advice on the management of group processes
Guidance information for assessment
Consult the SkillsDMC User Guide for further information on assessment including access and equity issues.
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| WH322 | RIILAT601D | Manage group processes | Unit of competency |
