Unit of competency Outline

Date retreived
22/07/2026 3:46 PM AWST

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Locate and troubleshoot ICT equipment, system and software faults

Locate and troubleshoot ICT equipment, system and software faults

Unit of competency
National Code
ICTSAS426
State Code
AUW48
TGA Status
Replaced
DTWD Status
Transition (Replaced)
Current Release Number
1.00
Current Release Date
25/03/2015
View on TGA
State Implementation and Classification
Approved Date
16/09/2015
Field of Education
080905 - Practical Computing Skills
Original Release Date
16/09/2015
Nominal Hours
40
Description
This unit describes the skills and knowledge required to troubleshoot problems and apply systematic processes to fault finding across a wide range of information and communications technology (ICT) disciplines.It applies to individuals who apply a systematic approach to finding faults, troubleshooting problems and solving issues in a wide range of ICT related areas.No licensing, legislative, or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Choose the most appropriate fault finding method
  • 1.1 Develop a troubleshooting process to help resolve problems
  • 1.2 Analyse and document the system that requires troubleshooting
  • 1.3 Identify available fault finding tools and determine the most appropriate for the identified problem
  • 1.4 Obtain the required fault finding tools
  • 1.5 Identify legislation, health and safety requirements, codes, regulations and standards related to the problem area
2. Analyse the problem to be solved
  • 2.1 Collect data relevant to the system
  • 2.2 Analyse the data to determine if there is a problem and the nature of the problem
  • 2.3 Determine specific symptoms of hardware, operating system and printer problems
3. Identify a solution and rectify the problem
  • 3.1 Formulate a solution and make provision for rollback
  • 3.2 Systematically test variables until the problem is isolated
  • 3.3 Rectify the problem
  • 3.4 Create a list of probable causes of the problem
4. Test system and complete documentation
  • 4.1 Test the system to ensure the problem has been solved and record results
  • 4.2 Identify and implement common preventative maintenance techniques to support ongoing maintenance strategies
  • 4.3 Document the signs and symptoms of the problem and its solution, and load to database of problems or solutions for future reference
No information
No information
Replaces
State Code National Code Title Type
D8087 ICASAS426A Locate and troubleshoot IT equipment, system and software faults Unit of competency
Replaced By
State Code National Code Title Type
OBS48 ICTSAS446 Fault find and troubleshoot ICT equipment, hardware and software problems Unit of competency