Unit of competency Outline

Date retreived
22/07/2026 6:57 AM AWST

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Fault find and troubleshoot ICT equipment, hardware and software problems

Fault find and troubleshoot ICT equipment, hardware and software problems

Unit of competency
National Code
ICTSAS446
State Code
OBS48
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
21/07/2020
View on TGA
State Implementation and Classification
Approved Date
15/01/2021
Field of Education
080905 - Practical Computing Skills
Original Release Date
15/01/2021
Nominal Hours
40
Description
This unit describes the skills and knowledge required to troubleshoot Information and Communications Technology (ICT) equipment, hardware and software problems and apply systematic processes to fault finding across a wide range of ICT disciplines.It applies to individuals who, whilst working under minimal supervision and with a level of expertise, apply a systematic approach to finding faults, troubleshooting problems and solving issues in a wide range of ICT disciplines in a small or large helpdesk environment.No licensing, legislative, or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Prepare for fault finding and troubleshooting procedures
  • 1.1 Develop problem resolution troubleshooting process
  • 1.2 Obtain ICT system according to organisational procedures
  • 1.3 Analyse and document ICT system characteristics according to organisational procedures
  • 1.4 Identify and obtain required fault-finding tools according to organisational procedures
  • 1.5 Identify fault finding legislation, health and safety requirements, codes, regulations and standards
2. Analyse the problem to be solved
  • 2.1 Collect ICT system data according to organisational procedures
  • 2.2 Determine specificity of problem according to organisational procedures
  • 2.3 Analyse data to determine nature and scope of problem
  • 2.4 Determine symptoms of ICT system problems
  • 2.5 Document analysis of problem according to organisational procedures
3. Identify a solution and rectify the problem
  • 3.1 Test variables until problem is isolated according to organisational procedures
  • 3.2 Confirm isolated problem has been accurately determined
  • 3.3 Create list of probable causes
  • 3.4 Formulate solution and create provision for rollback
  • 3.5 Implement ICT system solution according to organisational procedures
4. Test system and complete documentation
  • 4.1 Test ICT system to ensure problem has been solved according to organisational procedures
  • 4.2 Record results of tests and file according to organisational procedures
  • 4.3 Implement basic preventative maintenance techniques
  • 4.4 Document characteristics of problem and solution according to organisational procedures
  • 4.5 Load document to required database
No information
No information
Replaces
State Code National Code Title Type
AUW48 ICTSAS426 Locate and troubleshoot ICT equipment, system and software faults Unit of competency