Unit of competency Outline

Date retreived
22/07/2026 4:17 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Maintain venue information and provide assistance to visitors

Maintain venue information and provide assistance to visitors

Unit of competency
National Code
CUAEVP212
State Code
ODF36
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
16/04/2021
View on TGA
State Implementation and Classification
Approved Date
26/11/2021
Field of Education
080509 - Public Relations
Original Release Date
26/11/2021
Nominal Hours
30
Description
This unit describes the skills and knowledge required to provide visitors with different information in various formats about venue facilities and services, as well as provide assistance with equipment and facilities. It involves accessing different information, providing customer service and collecting feedback from visitors according to organisational policies and procedures.The unit applies to those who work, or seek to work, under direct supervision in frontline customer service roles in venues open to the public, including cultural, tourism, hospitality and entertainment venues. Information may be provided face-to-face, by telephone or by other remote mechanisms. The unit also applies to those working in operational roles where customer service may not be the main focus of work.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Access and update venue information
  • 1.1 Source and access information on venue facilities and services available within the organisation
  • 1.2 Share venue facility and service information with relevant colleagues
  • 1.3 Update and maintain venue facility and service knowledge within scope of own role
2. Provide customer service to venue visitors
  • 2.1 Provide venue information and assistance to visitors according to organisational policies and procedures
  • 2.2 Demonstrate and instruct visitors in the use of equipment and facilities and refer to applicable colleagues as required
  • 2.3 Refer complex enquiries and problems to colleagues, other areas of the organisation, and external organisations as required according to organisational policies and procedures
3. Collect feedback on facilities and services
  • 3.1 Seek informal feedback on facilities and services from visitors
  • 3.2 Observe visitor information and assistance requirements and inform organisational evaluation processes
  • 3.3 Collect formal feedback from visitors where required according to organisational policies and procedures and within scope of own responsibilities
  • 3.4 Provide information on visitor feedback to applicable colleagues according to organisational policies and procedures
No information
No information
Replaces
State Code National Code Title Type
AWJ08 CUAEVP202 Provide visitors with venue information and assistance Unit of competency