Unit of competency Outline

Date retreived
22/07/2026 10:17 PM AWST

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Implement quality assurance processes for business solutions

Implement quality assurance processes for business solutions

Unit of competency
National Code
ICTSAD504
State Code
AUW06
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2015
View on TGA
State Implementation and Classification
Approved Date
16/09/2015
Field of Education
080317 - Quality Management
Original Release Date
16/09/2015
Nominal Hours
30
Description
This unit describes the skills and knowledge required to define and implement quality assurance processes and procedures to ensure that business solutions achieve quality performance expectations.It applies to senior information and communications technology (ICT) staff in a range of areas that are required to ensure quality in ICT systems.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Plan business quality assurance process
  • 1.1 Determine business quality performance expectations and benchmark standards
  • 1.2 Develop business standards and guidelines for achieving each benchmark
  • 1.3 Allocate strategic quality responsibilities for meeting business standards and guidelines according to business procedures
  • 1.4 Document expectations, standards and benchmarks in a quality plan based on business documentation standards
  • 1.5 Identify appropriate quality management systems guides, including quality management plan for complex activities
  • 1.6 Communicate quality policy and procedures to appropriate stakeholders
2. Implement quality policies and plans
  • 2.1 Write quality policy for business directive
  • 2.2 Create quality management plan for business solution
  • 2.3 Distribute quality management plan to key people for feedback
  • 2.4 Analyse feedback to determine if corrective action needs to be taken
  • 2.5 Make changes to quality management plan, if required, to incorporate corrective action
  • 2.6 Allocate key quality tasks and functions to appropriate person as per the quality management plan
  • 2.7 Establish and document a quality reporting and monitoring program
  • 2.8 Check and document skills of staff to ensure that they are able to meet the quality standards required
3. Control quality assurance processes
  • 3.1 Implement quality performance guidelines, procedures and processes as per the quality management plan
  • 3.2 Obtain stakeholder feedback, including client satisfaction to monitor implementation of quality processes
  • 3.3 Monitor quality process performance as per the quality management plan
  • 3.4 Report on monitoring of quality performance to key decision makers
  • 3.5 Identify and record breakdowns in the system and create corrective action requests
  • 3.6 Take immediate corrective action, where necessary
4. Improve quality
  • 4.1 Collect, analyse and measure quality performance results against benchmarks to determine if quality standards are being met
  • 4.2 Determine the frequency of quality breakdowns through corrective action requests in order to identify whether defects are isolated incidents or require a wider analysis and corrective action
  • 4.3 Determine corrective actions to be taken and assign responsibility for taking the action where appropriate
  • 4.4 Identify who will be responsible for quality improvement
  • 4.5 Implement corrective action solutions and measure performance
  • 4.6 Review and adjust benchmark standards periodically in order to improve quality performance
  • 4.7 Document quality performance results and disseminate the information to stakeholders as appropriate
  • 4.8 Review business procedures at predetermined schedules as part of a management review process and quality reporting function
No information
No information
Replaces
State Code National Code Title Type
D8110 ICASAD504A Implement quality assurance processes for business solutions Unit of competency
Replaced By
State Code National Code Title Type
OBS82 ICTSAD507 Design and implement quality assurance processes for business solutions Unit of competency
State Code National Code Title Type
AWD9 ICT50915 Diploma of Digital Media Technologies Qualification
AWA0 ICT60115 Advanced Diploma of Information Technology Qualification