Unit of competency Outline
Date retreived
23/07/2026 4:44 AM AWST
23/07/2026 4:44 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Implement quality assurance processes for business solutions
Implement quality assurance processes for business solutions
Unit of competency
National Code
ICASAD504A
ICASAD504A
State Code
D8110
D8110
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
11/10/2011
Field of Education
080317 - Quality Management
Original Release Date
11/10/2011
Nominal Hours
30
Description
This unit describes the performance outcomes, skills and knowledge required to define and implement quality assurance processes and procedures to ensure that business solutions achieve quality performance expectations.
Notes
Elements and Performance Criteria
1. Plan business quality assurance process
- 1.1 Determine business quality performance expectations and benchmark standards
- 1.2 Develop business standards and guidelines for achieving each benchmark
- 1.3 Allocate strategic quality responsibilities for meeting business standards and guidelines according to business procedures
- 1.4 Communicate quality policy and procedures to appropriate stakeholders
- 1.5 Document expectations, standards and benchmarks in a quality plan based on business documentation standards
- 1.6 Identify appropriate quality management systems guides, including quality management plan for complex activities
2. Implement quality policies and plans
- 2.1 Write quality policy for business directive
- 2.2 Create quality management plan for business process
- 2.3 Distribute quality management plan to key people for feedback
- 2.4 Analyse feedback to determine if corrective action needs to be taken
- 2.5 Make changes to quality management plan, if required, to incorporate corrective action
- 2.6 Allocate key quality tasks and functions to appropriate person as per the quality management plan
- 2.7 Establish and document a quality reporting and monitoring program
- 2.8 Check and document skills of staff to ensure that they are able to meet the quality standards required
3. Control quality assurance processes
- 3.1 Implement quality performance guidelines, procedures and processes as per the quality management plan
- 3.2 Obtain stakeholder feedback, including client satisfaction to monitor implementation of quality processes
- 3.3 Monitor quality process performance as per the quality management plan
- 3.4 Report on monitoring of quality performance to key decision makers
- 3.5 Identify and record breakdowns in the system and create corrective action requests
- 3.6 Take immediate corrective action, where necessary
4. Improve quality
- 4.1 Collect, analyse and measure quality performance results against benchmarks to determine quality standards
- 4.2 Determine the frequency of quality breakdowns through corrective action requests in order to identify whether defects are isolated incidents or require a wider analysis and corrective action
- 4.3 Determine corrective actions to be taken and assign responsibility for taking the action where appropriate
- 4.4 Identify who will be responsible for quality improvement
- 4.5 Implement corrective action solutions and measure performance
- 4.6 Review and adjust benchmark standards periodically in order to improve quality performance
- 4.7 Document quality performance results and disseminate the information to stakeholders as appropriate
- 4.8 Review business procedures at predetermined schedules as part of a management-review process and quality-reporting function
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Standards may include:
ISO, IEC and AS standards
organisational standards
project standards.
Stakeholders may include:
community groups
corporate body
end user
government body
internal or external client.
Documentation standards may include:
ISO, IEC and AS standards
organisational standards
policy relating to:
distribution
revision
sign-off and storage
project standards
tools for documenting:
word-processing packages
desktop-publishing packages.
Quality management plan may include:
audit
authorisations and responsibilities for quality control
communications and responsibilities
continuous improvement
critical success factors
measurement criteria and inspection
processes
quality assurance
report
review procedures.
Appropriate person may include:
authorised business representative
client
supervisor.
Quality standards may be specific to:
internal or customer-supplied standards
international standards
national standards
organisational standards.
Client may include:
employees
external organisations
individuals
internal departments.
System may include:
applications
application service provider (ASP)
databases
gateways
internet service provider (ISP)
operating systems
servers.
Standards may include:
ISO, IEC and AS standards
organisational standards
project standards.
Stakeholders may include:
community groups
corporate body
end user
government body
internal or external client.
Documentation standards may include:
ISO, IEC and AS standards
organisational standards
policy relating to:
distribution
revision
sign-off and storage
project standards
tools for documenting:
word-processing packages
desktop-publishing packages.
Quality management plan may include:
audit
authorisations and responsibilities for quality control
communications and responsibilities
continuous improvement
critical success factors
measurement criteria and inspection
processes
quality assurance
report
review procedures.
Appropriate person may include:
authorised business representative
client
supervisor.
Quality standards may be specific to:
internal or customer-supplied standards
international standards
national standards
organisational standards.
Client may include:
employees
external organisations
individuals
internal departments.
System may include:
applications
application service provider (ASP)
databases
gateways
internet service provider (ISP)
operating systems
servers.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
plan and implement appropriate processes and procedures to ensure quality expectations are met
produce quality standards that are quantitative and applied universally
document quality assurance standards.
Context of and specific resources for assessment
Assessment must ensure access to:
related quality standards
data related to the business model
quality guidelines
appropriate learning and assessment support when required
modified equipment for people with special needs.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
verbal or written questioning to assess candidate’s knowledge of quality assurance and appropriate processes
review of candidate’s documented implementation plan.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.
Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.
Indigenous people and other people from a non-English speaking background may need additional support.
In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
plan and implement appropriate processes and procedures to ensure quality expectations are met
produce quality standards that are quantitative and applied universally
document quality assurance standards.
Context of and specific resources for assessment
Assessment must ensure access to:
related quality standards
data related to the business model
quality guidelines
appropriate learning and assessment support when required
modified equipment for people with special needs.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
verbal or written questioning to assess candidate’s knowledge of quality assurance and appropriate processes
review of candidate’s documented implementation plan.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.
Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.
Indigenous people and other people from a non-English speaking background may need additional support.
In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| D0035 | ICAA6149B | Implement quality assurance processes for business solutions | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AUW06 | ICTSAD504 | Implement quality assurance processes for business solutions | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| D576 | ICA60111 | Advanced Diploma of Information Technology | Qualification |