Unit of competency Outline

Date retreived
22/07/2026 1:59 PM AWST

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Facilitate effective communication in the workplace

Facilitate effective communication in the workplace

Unit of competency
National Code
SFICPL307
State Code
OAR93
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
21/06/2019
View on TGA
State Implementation and Classification
Approved Date
21/10/2019
Field of Education
120505 - Work Practices Programmes
Original Release Date
21/10/2019
Nominal Hours
30
Description
This unit of competency describes the skills and knowledge required to communicate effectively in the line of duty as a fisheries officer. The unit applies to individuals who work in a fisheries compliance monitoring role and who are required to use appropriate communication and conflict resolution skills when dealing with individuals and team members in a one-to-one situation or in meetings. No licensing or certification requirements apply to this unit at the time of publication. Check with the relevant state or territory regulator for the legislative requirements that may apply to this unit.
Notes
Elements and Performance Criteria
1. Assess situations and adapt communication technique accordingly
  • 1.1 Tailor verbal communication to the identified audience
  • 1.2 Assess and respond appropriately to body language of audience
  • 1.3 Use active listening skills and questioning techniques to clarify issues or problem areas for resolution
  • 1.4 Select communication strategies that are appropriate to the social and personal needs of the receiver and are according to agency code of ethics and policies and procedures
  • 1.5 Seek expert advice where required, or make referrals according to agreed procedures
  • 1.6 Identify and check contradictions, ambiguities, uncertainties or misunderstandings with a range of sources and references
2. Communicate effectively in the workplace
  • 2.1 Apply communication techniques and skills to effectively communicate with individuals and teams, including those of different cultures, according to agency code of ethics and policies and procedures
  • 2.2 Make sure communication is clear, concise and accurate
3. Participate in meetings
  • 3.1 Brief supervisors and other team members on the meeting's purpose and proposed items to be raised
  • 3.2 Research and obtain documents to be used for the meeting
  • 3.3 Prepare own contributions relevant to the purpose of the meeting and supportive of the organisation's goals and objectives
  • 3.4 State and substantiate own position clearly and effectively
4. Use conflict resolution and negotiation skills to address issues and incidents
  • 4.1 Maintain control and objectivity at all times in conflict situations
  • 4.2 De-escalate situational conflict according to agency code of ethics and policies and procedures
  • 4.3 Separate persons in conflict, where appropriate, and negotiate or impose relevant solutions
  • 4.4 Access and use external agencies where required
No information
No information
Replaces
State Code National Code Title Type
D9193 SFICOMP317A Facilitate effective communication in the workplace Unit of competency
State Code National Code Title Type
BEJ1 SFI40319 Certificate IV in Fisheries Compliance Qualification
BEI6 SFI30419 Certificate III in Fisheries Compliance Qualification