Unit of competency Outline

Date retreived
22/07/2026 3:34 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Advise customers on interior decoration

Advise customers on interior decoration

Unit of competency
National Code
MSFSF3010
State Code
WI639
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
10/12/2013
View on TGA
State Implementation and Classification
Approved Date
19/06/2014
Field of Education
080501 - Sales
Original Release Date
19/06/2014
Nominal Hours
52
Description
This unit of competency covers advising customers on colour coordination, fabric selection and styles in relation to soft furnishings.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Identify work requirements
  • 1.1 Job requirements are identified from customer's initial instructions or enquiries and work instructions
  • 1.2 Potential site problems or site-specific requirements are identified
  • 1.3 Work sequence is planned, including quality checkpoints
2 Prepare for work
  • 2.1 A range of materials and products are selected to match customer requirements, suitability for the purpose and work instructions
  • 2.2 Sample materials, products and visual aids are collected
  • 2.3 An appointment is arranged with the customer and an appropriate time plan is agreed
3 Confirm customer requirements
  • 3.1 Questioning and active listening techniques are used to clarify customer needs
  • 3.2 Customer requirements are identified professionally, courteously, with tact and without presumptions
  • 3.3 Customer requirements are fed back accurately using language that can be understood by the customer and enterprise staff
  • 3.4 Customer requirements are documented in accordance with relevant industry, legal and/or enterprise standards and procedures
4 Provide advice on interior decoration options
  • 4.1 Viable options for colour, fabric and design that are relevant to the customer's requirements are generated
  • 4.2 Relevant suppliers are contacted to research alternative options, if required
  • 4.3 Options for colour, fabric and design are explained to and discussed with the customer to facilitate customer understanding
  • 4.4 Fabric or product samples and/or visual aids are made available to the customer, where appropriate, to facilitate customer understanding
  • 4.5 Benefits and approximate costs of each option are explained to the customer to facilitate informed decision making
5 Confirm selection with customer
  • 5.1 Customer preferred option, including agreed delivery timeframe, is determined
  • 5.2 Customer commitment to agreed option is gained in accordance with workplace requirements
  • 5.3 Documentation is completed following workplace procedures, including any required specification sheets for products selected
  • 5.4 Assistance with any paperwork requiring completion by customer is provided, where appropriate
6 Finalise process
  • 6.1 Sample products are returned to storage, as required
  • 6.2 Contact is maintained with customer throughout manufacture and installation process, if required
No information
No information
Replaces
State Code National Code Title Type
W8781 LMFSF3011B Advise customers on interior decoration Unit of competency
Replaced By
State Code National Code Title Type
OEL08 MSFSF3018 Advise customers on interior decoration products Unit of competency