Unit of competency Outline
Date retreived
22/07/2026 12:57 AM AWST
22/07/2026 12:57 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Advise customers on interior decoration
Advise customers on interior decoration
Unit of competency
National Code
LMFSF3011B
LMFSF3011B
State Code
W8781
W8781
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
19/02/2010
Field of Education
080501 - Sales
Original Release Date
19/02/2010
Nominal Hours
52
Description
This unit covers the competency to advise customers on colour coordination, fabric selection and styles in relation to soft furnishings.
Notes
Elements and Performance Criteria
1. Identify work requirements
- 1.1. Job requirements are identified from customer's initial instructions or enquiries and work instructions
- 1.2. Potential site problems or site specific requirements are identified
- 1.3. Work sequence is planned, including quality checkpoints
2. Prepare for work
- 2.1. A range of materials and products are selected to match customer requirements, suitability for the purpose and work instructions
- 2.2. Sample materials, products and visual aids are collected
- 2.3. An appointment is arranged with the customer and an appropriate time plan is agreed
3. Confirm customer requirements
- 3.1. Questioning and active listening techniques are used to clarify customer needs
- 3.2. Customer requirements are identified professionally, courteously, with tact and without presumptions
- 3.3. Customer requirements are fed back accurately in language that can be understood by the customer and enterprise staff
- 3.4. Customer requirements are documented in accordance with relevant industry, legal and/or enterprise standards and procedures
4. Provide advice on interior decoration options
- 4.1. Viable options for colour, fabric and design that are relevant to the customer's requirements are generated
- 4.2. Relevant suppliers are contacted to research alternative options, if required
- 4.3. Options for colour, fabric and design are explained to and discussed with the customer to facilitate customer understanding
- 4.4. Fabric or product samples and/or visual aids are made available to the customer, where appropriate, to facilitate customer understanding
- 4.5. Benefits and approximate costs of each option are explained to the customer to facilitate informed decision making
5. Agree selection with customer
- 5.1. Customer preferred option, including agreed delivery timeframe, is determined
- 5.2. Customer commitment to agreed option is gained, in accordance with workplace requirements
- 5.3. Documentation is completed following workplace procedures, including any required specification sheets for products selected (eg colour, fabric, style, track type) and drawings
- 5.4. Assistance with any paperwork requiring completion by customer is provided where appropriate
6. Finalise process
- 6.1. Sample products are returned to storage as required
- 6.2. Contact is maintained with customer throughout manufacture and installation process, if required
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Unit scope
This unit covers work involving providing advice to customers on colour coordination, fabric selection and styles in relation to soft furnishings
Unit context
OHS requirements may include legislation, building codes, material safety management systems, hazardous and dangerous goods codes and local safe operating procedures or equivalent
Work is carried out in accordance with legislative obligations, environmental legislation, relevant health regulations, manual handling procedures and organisation insurance requirements
Work requires individuals to demonstrate discretion, judgement and problem solving skills in determining customer and site requirements. This may be demonstrated either individually or in a team environment.
Tools and equipment may include:
measuring and calculating equipment
including tapes
rulers
calculators
computers
Materials may include:
product and fabric samples
and visual aids (photographs
magazines
trade brochures
sketches
Personal protective equipment
Personal protective equipment is to include that prescribed under legislation, regulations and enterprise policies and practices
Information and procedures
Workplace procedures relating to customer service
Product manufacturer specifications and operational procedures
Work instructions, including job sheets, plans, drawings and designs
Workplace procedures relating to reporting and communication
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Unit scope
This unit covers work involving providing advice to customers on colour coordination, fabric selection and styles in relation to soft furnishings
Unit context
OHS requirements may include legislation, building codes, material safety management systems, hazardous and dangerous goods codes and local safe operating procedures or equivalent
Work is carried out in accordance with legislative obligations, environmental legislation, relevant health regulations, manual handling procedures and organisation insurance requirements
Work requires individuals to demonstrate discretion, judgement and problem solving skills in determining customer and site requirements. This may be demonstrated either individually or in a team environment.
Tools and equipment may include:
measuring and calculating equipment
including tapes
rulers
calculators
computers
Materials may include:
product and fabric samples
and visual aids (photographs
magazines
trade brochures
sketches
Personal protective equipment
Personal protective equipment is to include that prescribed under legislation, regulations and enterprise policies and practices
Information and procedures
Workplace procedures relating to customer service
Product manufacturer specifications and operational procedures
Work instructions, including job sheets, plans, drawings and designs
Workplace procedures relating to reporting and communication
EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects of evidence
Identify products and materials used in interior decoration, and any special handling requirements for those materials
Interpret work order and locate and apply relevant information
Interpret plans and work instructions
Advise customers on at least three occasions involving both fabric and colour selections
Work effectively with others
Modify activities to cater for variations in workplace contexts and environment
Resource implications
Sample fabrics and products, visual aids, tools and equipment.
Method of assessment
Assessment methods must confirm consistency of performance over time and in a range of workplace relevant contexts.
Assessment should be by direct observation of tasks and questioning on underpinning knowledge.
Assessment should be conducted over time and will generally be in conjunction with assessment of other units of competency.
Context of assessment
Assessment may occur on the job or in a workplace simulated facility with relevant process equipment, materials, work instructions and deadlines.
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects of evidence
Identify products and materials used in interior decoration, and any special handling requirements for those materials
Interpret work order and locate and apply relevant information
Interpret plans and work instructions
Advise customers on at least three occasions involving both fabric and colour selections
Work effectively with others
Modify activities to cater for variations in workplace contexts and environment
Resource implications
Sample fabrics and products, visual aids, tools and equipment.
Method of assessment
Assessment methods must confirm consistency of performance over time and in a range of workplace relevant contexts.
Assessment should be by direct observation of tasks and questioning on underpinning knowledge.
Assessment should be conducted over time and will generally be in conjunction with assessment of other units of competency.
Context of assessment
Assessment may occur on the job or in a workplace simulated facility with relevant process equipment, materials, work instructions and deadlines.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| W0395 | LMFSF3011A | Advise customers on interior decoration | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| WI639 | MSFSF3010 | Advise customers on interior decoration | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| W640 | LMF31908 | Certificate III in Interior Decoration (Retail Services) | Qualification |
| W037 | LMF30902 | Certificate III in Soft Furnishing | Qualification |