Elements and Performance Criteria

The Range Statement provides advice to interpret the scope and context of this unit of competency, allowing for differences between enterprises and workplaces. It relates to the unit as a whole and facilitates holistic assessment. The following variables may be present for this particular unit:

Scope of Advice

This unit covers work involving providing advice to customers on colour coordination, fabric selection and styles in relation to soft furnishings

Unit context

OH&S requirements may include legislation, building codes, material safety management systems, hazardous and dangerous goods codes and local safe operating procedures or equivalent

Work is carried out in accordance with legislative obligations, environmental legislation, relevant health regulations, manual handling procedures and organisation insurance requirements

Work requires individuals to demonstrate discretion, judgement and problem solving skills in determining customer and site requirements. This may be demonstrated either individually or in a team environment

Tools and equipment may include:
measuring and calculating equipment
including tapes
rulers
calculators
computers

Materials may include:
product and fabric samples
and visual aids (photographs
magazines
trade brochures
sketches
etc.)

Personal protective equipment

Personal protective equipment is to include that prescribed under legislation, regulations and enterprise policies and practices

Information and procedures

Workplace procedures relating to customer service

Product manufacturers' specifications and operational procedures

Work instructions, including job sheets, plans, drawings and designs

Workplace procedures relating to reporting and communication

The Evidence Guide identifies the critical aspects, knowledge and skills to be demonstrated to confirm competency for this unit. This is an integral part of the assessment of competency and should be read in conjunction with the Range Statement.
Critical Aspects of Evidence
Identify products and materials used in interior decoration, and any special handling requirements for those materials
Interpret work order and locate and apply relevant information
Interpret plans and work instructions
Advise customers on at least three occasions involving both fabric and colour selections
Work effectively with others
Modify activities to cater for variations in workplace contexts and environment

Underpinning Knowledge
Interpretation of plans and work sheets
Colour coordination and matching
Fabric types and applications
Current trends in soft furnishing styles

Underpinning Skills
Information. Collect, organise and understand information related to work orders, and current trends and styles in interior decoration
Communication. Communicate ideas and information to enable confirmation of requirements and specifications, co-ordination of ideas with customers, and the gaining of the customer's confidence
Planning. Plan and organise activities, including the preparation and layout of the worksite and the obtaining of equipment and materials to avoid any back tracking, advisory services
Teamwork. Work with others and in a team by recognising dependencies and using co-operative approaches to optimise workflow and productivity
Mathematical ideas and techniques. Use mathematical ideas and techniques to correctly complete measurements, calculate area and estimate material requirements
Solve problems. Apply analytical techniques to many customers' requirements with preferred options
Use of technology. Use workplace technology related to locating and analysing options for the client

Resource Implications
Sample fabrics and products, visual aids, tools and equipment.

Method of Assessment
Assessment methods must confirm consistency of performance over time and in a range of workplace relevant contexts.
Assessment should be by direct observation of tasks and questioning on underpinning knowledge.
Assessment should be conducted over time and will generally be in conjunction with assessment of other units of competency.

Context of Assessment
Assessment may occur on the job or in a workplace simulated facility with relevant process equipment, materials, work instructions and deadlines.

Key Competency Levels
NB:These levels do not relate to the Australian Qualifications Framework. They relate to the seven areas of generic competency that underpin effective workplace practices.
There are three levels available:
Level 1 where work is within set conditions and process
Level 2 where the management or facilitation of conditions or process is exercised; and
Level 3 where the design and/or development of conditions or process is required
Communicating ideas and information
(2)

Collecting analysing and organising information
(2)

Planning and organising activities
(2)

Working with others and in teams
(1)

Using mathematical ideas and techniques
(1)

Solving problems
(2)

Using technology
(1)