Unit of competency Outline
Date retreived
22/07/2026 6:09 AM AWST
22/07/2026 6:09 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Organise resources
Organise resources
Unit of competency
National Code
ICTWOR3028A
ICTWOR3028A
State Code
D3522
D3522
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
15/04/2014
Field of Education
080301 - Business Management
Original Release Date
15/04/2014
Nominal Hours
60
Description
This unit describes the performance outcomes, skills and knowledge required to organise resources for a telecommunications project in a customer environment. It involves preparing and evaluating tenders, organising equipment and labour resources and customer training.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.
Notes
Elements and Performance Criteria
1. Organise for third party supply
- 1.1. Develop specifications and company criteria for material supply and purchasing and include in appropriate tender documents
- 1.2. Prepare tender documents according to company policy
- 1.3. Identify likely material suppliers and invite to tender and supply
- 1.4. Evaluate and accept tenders as appropriate to company policy
- 1.5. Negotiate price and conditions of purchase to company guidelines and satisfaction
2. Organise supply of equipment and material
- 2.1. Develop specifications detailing types and quantities of equipment and material
- 2.2. Notify supplier to deliver equipment and material to the designated location within the specified timeframe
3. Organise customer training
- 3.1. Ascertain detail of training required from the customer and establish timeframe for customer training
- 3.2. Determine and organise resources to undertake the level of training required
4. Assess and organise labour resources
- 4.1. Produce an estimate of total labour resources required using standard installation times and allowing for contingencies
- 4.2. Determine required labour skills to meet resource allocation for planned activities
- 4.3. Establish a workforce with required numbers and skills of staff to meet demand
- 4.4. Notify workforce of job requirements and organise priorities to ensure agreed timeframe with the customer is met
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Tender may be invited by:
letter and in the press
price and conditions of purchase according to company guidelines
procedures that are enterprise specific
supplier agreements.
Material suppliers may be:
partner companies
preferred or approved suppliers
tenderers.
Evaluate and accept tenders may involve consideration of:
ability to meet planned timeframe
capacity
company performance
delivery times
performance and quality
price
product type
quality assurance processes
reputation.
Equipment may include:
asymmetrical digital subscriber line (ADSL) modem
data switch
network equipment
optical multiplexer
private automatic branch exchange (PABX) switch
peripherals
router
set top box
telephone systems.
Customer training may be undertaken by:
a third party:
communications consultant
contractor to a major supplier
installation staff
specialist trainers.
Labour skills may include:
construction
consultancy
design
human resources
marketing
planning
project management
sales
technical.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Tender may be invited by:
letter and in the press
price and conditions of purchase according to company guidelines
procedures that are enterprise specific
supplier agreements.
Material suppliers may be:
partner companies
preferred or approved suppliers
tenderers.
Evaluate and accept tenders may involve consideration of:
ability to meet planned timeframe
capacity
company performance
delivery times
performance and quality
price
product type
quality assurance processes
reputation.
Equipment may include:
asymmetrical digital subscriber line (ADSL) modem
data switch
network equipment
optical multiplexer
private automatic branch exchange (PABX) switch
peripherals
router
set top box
telephone systems.
Customer training may be undertaken by:
a third party:
communications consultant
contractor to a major supplier
installation staff
specialist trainers.
Labour skills may include:
construction
consultancy
design
human resources
marketing
planning
project management
sales
technical.
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
develop tenders for customer premises equipment (CPE) products, equipment, peripherals and associated equipment
assess tenders and provide a clear report outlining all options, including recommendations with supporting reasons
organise supply of equipment and material to designated location to meet specified timeframe
identify labour needs and organise labour to meet installation schedules
determine customer training needs.
Context of, and specific resources for assessment
Assessment must ensure:
site for organising resources for a telecommunications project
enterprise and site related documentation
regulatory, supplier and equipment documentation that impact on activities.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
ICTWOR3035A Organise material supply
ICTWOR3041A Schedule resources.
Aboriginal people and other people from a non-English speaking background may have second language issues.
Access must be provided to appropriate learning and assessment support when required.
Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed.
In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.
Where applicable, physical resources should include equipment modified for people with special needs.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
develop tenders for customer premises equipment (CPE) products, equipment, peripherals and associated equipment
assess tenders and provide a clear report outlining all options, including recommendations with supporting reasons
organise supply of equipment and material to designated location to meet specified timeframe
identify labour needs and organise labour to meet installation schedules
determine customer training needs.
Context of, and specific resources for assessment
Assessment must ensure:
site for organising resources for a telecommunications project
enterprise and site related documentation
regulatory, supplier and equipment documentation that impact on activities.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
ICTWOR3035A Organise material supply
ICTWOR3041A Schedule resources.
Aboriginal people and other people from a non-English speaking background may have second language issues.
Access must be provided to appropriate learning and assessment support when required.
Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed.
In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.
Where applicable, physical resources should include equipment modified for people with special needs.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| D2081 | ICTTC028D | Organise resources | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AWC78 | ICTWOR301 | Organise resources | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| J818 | ICT30613 | Certificate III in Broadband and Wireless Networks | Qualification |
| J814 | ICT30113 | Certificate III in Broadband and Wireless Networks Technology | Qualification |
| J815 | ICT30213 | Certificate III in Telecommunications | Qualification |
| J816 | ICT30313 | Certificate III in Telecommunications Cabling | Qualification |
| J603 | ICT30813 | Certificate III in Telecommunications Fixed Wireless Installation | Qualification |
| J601 | ICT30513 | Certificate III in Telecommunications Rigging Installation | Qualification |