Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Equipment
May include: PABX, cordless PABX and business systems, telephone systems, bandwidth managers, modems, network equipment, peripherals, DSL - Digital Subscriber Line including Asymmetrical (ADSL), Digital Broadcasting and CTI (Computer Telephony Integration) technologies

Material suppliers
May be partner companies, preferred/approved suppliers or tenderers

Tenders
Are invited both by letter and through the press

Tender assessment
Can involve consideration of: price, product type, capacity, performance and quality, company performance, delivery times, quality assurance processes

Network facilities
Can include: exchange lines, dedicated network capacity, data facilities, rotary working, peripheral facilities such as easy call

Mainframe jumpering
Can only be undertaken in accordance with ACMA Standards

Labour skills
May be company or contract staff

Customers
May be dealt with directly or through a third party such as communications consultant or contractor to a major supplier.
Can include building construction managers and architects.

Customer training
Can be undertaken by specialist trainers or installation staff

Relevant legislation, codes, regulations and standards include:
ACIF Standards and Codes
AS/NZS 3000:2007
AS/NZS 3080:2003
AS/NZS 3084:2003
AS/NZS 3085.1:2004
AS/NZS ISO/IEC 15018:2005
AS/NZS ISO/IEC 24702:2007
AS/NZS IEC 61935.1:2006
AS/NZS IEC 61935.2:2006
AS/NZS ISO/IEC 14763.3:2007
Australian Standards as 3901, 3902
International Standards ISO 9001, 9002
Occupational Health and Safety
Heritage legislation
Industrial awards and conditions

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

Development of tender for CPE products, equipment, peripherals, associated equipment.
Assessment of tenders and provision of a clear report outlining all options and including recommendations with supporting reasons.
Determination of customer training needs.
Identification of labour needs and organisation of such labour to meet installation schedules.
Coordination of both CPE and network facilities to meet customer determined deadlines.
Ability to read and interpret related floor plans, building plans, reflected ceiling plans, schematic drawings.
Correct interpretation and application of relevant regulations and standards.
Interpersonal skills related to clients, employer, supervisors, work associates, team members, other contractors.

Context of, and specific resources for assessment

Assessment must ensure:

A workplace conducting the operations covered by this competency unit, equipment and resources relevant to the context of the work (See Range Statement) and support from a competent supervisor or mentor.
OR
A simulated environment with similar provisions which conforms to the Assessment Guidelines.

Guidance information for assessment
Access must be provided to appropriate learning and assessment support when required.
Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed.
In all cases where practical assessment is used it will be combined with targeted questioning to assess underpinning knowledge.