Unit of competency Outline

Date retreived
22/07/2026 8:13 PM AWST

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Use information to make critical decisions

Use information to make critical decisions

Unit of competency
National Code
CSCORG014
State Code
AUZ52
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
03/08/2015
View on TGA
State Implementation and Classification
Approved Date
17/12/2015
Field of Education
080399 - Business And Management, N.e.c.
Original Release Date
17/12/2015
Nominal Hours
40
Description
This unit describes the skills required to obtain information to make critical decisions, analyse information for decision making and advise and inform others of the decision/s.This unit applies to those working in generalist and specialist supervisory roles from a range of occupational areas.This is a generic management unit that has been designed to allow significant contextualisation according to the requirements of the organisation, management structures and candidates’ work roles and responsibilities.The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to, particularly those related to organisational decision making.Those undertaking this unit work autonomously, occasionally accessing and evaluating support from a broad range of sources. The role requires critical reflection, analysis and high level evaluation skills.No licensing, legislative or certification requirements apply to unit at the time of publication.
Notes
Elements and Performance Criteria
1. Obtain the information needed to make critical decisions
  • 1.1 Identify the information needed to make the required decisions.
  • 1.2 Check and confirm that the sources of information are reliable and sufficiently wide-ranging to meet the context of the decision.
  • 1.3 Ensure that methods of obtaining information are reliable, effective and make efficient use of resources.
  • 1.4 Ensure that methods of obtaining information are consistent with personal and professional values, ethics and organisational code of conduct.
  • 1.5 Take prompt and effective action to deal with information that is inadequate, contradictory or ambiguous.
2. Analyse information for decision making
  • 2.1 Ensure objectives for analysis of information are clear and consistent with the decisions required.
  • 2.2 Analyse the information to identify patterns and trends significant to the decisions needed to be made.
  • 2.3 Support conclusions with reasoned arguments and appropriate evidence.
  • 2.4 Clearly identify differences between fact and opinion.
  • 2.5 Ensure records of analysis are sufficient to show the assumptions and decisions made at each stage.
3. Make critical decisions
  • 3.1 Make decisions based on sufficient, valid and reliable information and analysis.
  • 3.2 Make decisions that are consistent with personal and professional values, ethics and legal obligations.
  • 3.3 Obtain advice from relevant people if there is insufficient information or if decisions conflict with values, policies, guidelines and procedures.
  • 3.4 Make decisions in time for appropriate action to be taken and communicated to relevant personnel.
4. Advise and inform others
  • 4.1 Provide advice and information in a form and manner appropriate to the needs of the recipients.
  • 4.2 Provide information and advice that are accurate, current, relevant, sufficient and consistent with organisational policy, procedures and guidelines.
  • 4.3 Check and confirm recipients’ understanding of the advice and information given.
  • 4.4 Maintain confidentiality according to organisational and legal requirements.
  • 4.5 Use feedback from recipients to improve the way advice and information is provided.
No information
No information
Replaces
State Code National Code Title Type
S5994 CSCORG501A Use information to make critical decisions Unit of competency