Unit of competency Outline
Date retreived
22/07/2026 9:43 AM AWST
22/07/2026 9:43 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Provide travel information to customers
Provide travel information to customers
Unit of competency
National Code
TLII3010A
TLII3010A
State Code
D5171
D5171
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
31/10/2014
Field of Education
110101 - Hospitality
Original Release Date
31/10/2014
Nominal Hours
40
Description
This unit covers the skills and knowledge required to identify and locate major destinations, public services, attractions and facilities as part of the provision of public transport advice. It covers responding appropriately to customer enquiries with respect to destinations, related services and facilities and ticketing. Licensing, legislative, regulatory or certification requirements are applicable to this unit.
Notes
Elements and Performance Criteria
1Plan a journey using public transport
- 1.1 Sources of current, accurate and relevant public transport information are identified and accessed to respond to customer needs
- 1.2 Modes, connections, interchanges and tickets to complete a journey are identified for the planned customer destination
- 1.3 Major destinations, attractions and public facilities and their proximity to public transport are identified and located in relation to customer needs or requests
- 1.4 Information and/or advice provided to customers are reviewed regularly to ensure currency and accessibility
2Provide information and advice to customers
- 2.1 The specific information and advice needs of customers are accurately identified and clarified in accordance with the circumstance
- 2.2 Information provided to customers is appropriate, complete and effectively covers their needs
- 2.3 Information and/or advice are presented in a respectful format, manner and style
- 2.4 The information and/or advice are regularly reviewed to ensure customers acknowledge that the information given satisfies their enquiry
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Public transport information may include:
timetables
brochures and travel guides
transport maps
internet
tickets
ticket manual
concessions
hours of operation
lost property
emergency procedures
interchanges and connections
Mode of travel may include:
rail
bus
tram
taxi
Destination may include:
public facilities
attractions
venues
metropolitan
Documentation/records may include:
standard operating procedures for the provision of travel information to customers
timetables
brochures
relevant local government documents
Applicable legislation, regulations and codes may include:
relevant state or territory transport legislation and regulations
relevant trade practices legislation and regulations
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Public transport information may include:
timetables
brochures and travel guides
transport maps
internet
tickets
ticket manual
concessions
hours of operation
lost property
emergency procedures
interchanges and connections
Mode of travel may include:
rail
bus
tram
taxi
Destination may include:
public facilities
attractions
venues
metropolitan
Documentation/records may include:
standard operating procedures for the provision of travel information to customers
timetables
brochures
relevant local government documents
Applicable legislation, regulations and codes may include:
relevant state or territory transport legislation and regulations
relevant trade practices legislation and regulations
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:
the underpinning knowledge and skills
relevant legislation and workplace procedures
other relevant aspects of the range statement
Context of and specific resources for assessment
Performance is demonstrated consistently over a period of time and in a suitable range of contexts
Resources for assessment include:
a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or
access to an appropriate range of relevant operational situations in the workplace
In both real and simulated environments, access is required to:
relevant and appropriate materials and equipment, and
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment
Assessment of this unit must be undertaken by a registered training organisation
As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests
Practical assessment must occur:
through activities in an appropriately simulated environment at the registered training organisation, and/or
in an appropriate range of situations in the workplace
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:
the underpinning knowledge and skills
relevant legislation and workplace procedures
other relevant aspects of the range statement
Context of and specific resources for assessment
Performance is demonstrated consistently over a period of time and in a suitable range of contexts
Resources for assessment include:
a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or
access to an appropriate range of relevant operational situations in the workplace
In both real and simulated environments, access is required to:
relevant and appropriate materials and equipment, and
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment
Assessment of this unit must be undertaken by a registered training organisation
As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests
Practical assessment must occur:
through activities in an appropriately simulated environment at the registered training organisation, and/or
in an appropriate range of situations in the workplace
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AWL99 | TLII3010 | Provide travel information to customers | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| W921 | TLI31210 | Certificate III in Driving Operations | Qualification |