Unit of competency Outline

Date retreived
22/07/2026 8:08 PM AWST

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Provide travel information to customers

Provide travel information to customers

Unit of competency
National Code
TLII3010
State Code
AWL99
TGA Status
Current
DTWD Status
Approved
Current Release Number
2.00
Current Release Date
22/11/2021
View on TGA
State Implementation and Classification
Approved Date
04/08/2016
Field of Education
080701 - Tourism
Original Release Date
04/08/2016
Nominal Hours
40
Description
This unit covers the skills and knowledge required to provide travel information to customers. It includes planning a journey using public transport and providing information and advice to customers.This includes identifying and locating major destinations, public services, attractions and facilities as part of providing public transport advice.Work involves the duties and tasks applicable to personnel working on public trams, trains and buses who may, through their duties, have contact with the public.Work is performed under general supervision.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Plan a journey using public transport
  • 1.1 Sources of current, accurate and relevant public transport information are identified and accessed to respond to customer needs
  • 1.2 Modes, connections, interchanges and tickets to complete a journey are identified for planned customer destination
  • 1.3 Major destinations, attractions and public facilities, and their proximity to public transport are identified and located in relation to customer needs or requests
  • 1.4 Information and/or advice provided to customers is reviewed regularly to ensure currency and accessibility
2 Provide information and advice to customers
  • 2.1 Specific information and needs of customers are accurately identified and clarified in accordance with the customer's circumstance
  • 2.2 Customers are provided with appropriate and complete information that effectively covers their needs
  • 2.3 Information and/or advice is presented in a respectful format, manner and style
  • 2.4 Information and/or advice is regularly reviewed to ensure customers can confirm that information given satisfies their enquiry
No information
No information
Replaces
State Code National Code Title Type
D5171 TLII3010A Provide travel information to customers Unit of competency