Unit of competency Outline
Date retreived
22/07/2026 8:57 PM AWST
22/07/2026 8:57 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Process credit applications
Process credit applications
Unit of competency
National Code
BSBCCO305B
BSBCCO305B
State Code
S8046
S8046
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
20/12/2011
Field of Education
081101 - Banking And Finance
Original Release Date
20/12/2011
Nominal Hours
40
Description
This unit describes the performance outcomes, skills and knowledge required to handle credit applications or arrangements for customers with no credit rating or a poor credit rating and as required by an organisation.Competence in this unit requires sound credit assessment outcomes, arrangement of effective debt-recovery initiatives or programs, and negotiation of various outcomes with customers.
Notes
Elements and Performance Criteria
1. Review and evaluate credit application
- 1.1 Review application to determine customer details and amount of credit required
- 1.2 Check existing customer records for payment history and credit standing
- 1.3 Obtain customer credit rating according to credit management procedures
- 1.4 Establish customer’s credit rating and ability to repay credit advances
2. Process credit application
- 2.1 Approve or decline application according to organisational policy and relevant legislation, codes, regulations and standards
- 2.2 If declining, explain the decision to the customer and discuss alternative arrangements as necessary
- 2.3 Advise customer of appeal rights where appeal provisions exist and apply
3. Negotiate credit application details with customer
- 3.1 Negotiate and agree payment arrangements with customer where credit approval is granted
- 3.2 Escalate difficulties experienced in customer negotiations according to organisational policy
4. Complete administrative arrangements
- 4.1 Complete and forward appropriate documentation to customer
- 4.2 Organise credit arrangements and record details according to organisational policy and legislative requirements
- 4.3 Notify customer of payment arrangements according to organisational procedures
- 4.4 Regularly monitor and follow up customer commitments
- 4.5 Resolve outstanding issues relating to credit application in an efficient and timely manner
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Credit management proceduresmay include:
call-handling processes
escalation process
financial delegation and authorisation limits
hardship policies
internally developed guidelines
referral to specialist groups.
Relevant legislation, codes, regulations and standardsmay include:
credit and finance Acts and codes
Consumer Credit Code
Do Not Call Register
equal employment opportunity and antidiscrimination legislation
freedom of information
hardship policies
industry-specific codes, regulations and legislation
occupational health and safety legislation
Privacy Act
Trade Practices Act/Competition and Consumer Act
Payment arrangementsmay include:
agreed instalments
cash
cheque
credit card
direct debit
EFTPOS
electronic payment, e.g. BPAY.
Credit management proceduresmay include:
call-handling processes
escalation process
financial delegation and authorisation limits
hardship policies
internally developed guidelines
referral to specialist groups.
Relevant legislation, codes, regulations and standardsmay include:
credit and finance Acts and codes
Consumer Credit Code
Do Not Call Register
equal employment opportunity and antidiscrimination legislation
freedom of information
hardship policies
industry-specific codes, regulations and legislation
occupational health and safety legislation
Privacy Act
Trade Practices Act/Competition and Consumer Act
Payment arrangementsmay include:
agreed instalments
cash
cheque
credit card
direct debit
EFTPOS
electronic payment, e.g. BPAY.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
apply organisational credit procedures
determine customer capacity to pay
discuss and explain nonapproval to customers
negotiate credit terms and payment arrangements with customers
demonstrate knowledge of legislative, regulatory and industry code requirements.
Context of and specific resources for assessment
Assessment must ensure access to:
organisational credit policies and standard operating procedures
workplace information and data
relevant information on legislation, regulations, codes of practice, hardship programs and standards.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct questioning combined with review of portfolios of evidence and third-party workplace reports of onthejob performance by the candidate
oral and/or written questioning to assess knowledge of credit policies and procedures
review of calculations of capacity to pay and payment arrangements
review of quality assurance and performance management records
review of notes on accounts
review of customer’s adherence to payment arrangements or arrears history
direct observation during credit application contact.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
BSBCUS301B Deliver and monitor a service to customers
BSBWOR201A Manage personal stress in the workplace.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
apply organisational credit procedures
determine customer capacity to pay
discuss and explain nonapproval to customers
negotiate credit terms and payment arrangements with customers
demonstrate knowledge of legislative, regulatory and industry code requirements.
Context of and specific resources for assessment
Assessment must ensure access to:
organisational credit policies and standard operating procedures
workplace information and data
relevant information on legislation, regulations, codes of practice, hardship programs and standards.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct questioning combined with review of portfolios of evidence and third-party workplace reports of onthejob performance by the candidate
oral and/or written questioning to assess knowledge of credit policies and procedures
review of calculations of capacity to pay and payment arrangements
review of quality assurance and performance management records
review of notes on accounts
review of customer’s adherence to payment arrangements or arrears history
direct observation during credit application contact.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
BSBCUS301B Deliver and monitor a service to customers
BSBWOR201A Manage personal stress in the workplace.
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AUK30 | BSBCUE305 | Process credit applications | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| D691 | BSB30211 | Certificate III in Customer Contact | Qualification |
| D690 | BSB20211 | Certificate II in Customer Contact | Qualification |