Unit of competency Outline

Date retreived
22/07/2026 3:26 PM AWST

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Process credit applications

Process credit applications

Unit of competency
National Code
BSBCUE305
State Code
AUK30
TGA Status
Replaced
DTWD Status
Transition (Replaced)
Current Release Number
1.00
Current Release Date
25/03/2015
View on TGA
State Implementation and Classification
Approved Date
15/09/2015
Field of Education
081101 - Banking And Finance
Original Release Date
15/09/2015
Nominal Hours
40
Description
This unit describes the skills and knowledge required to handle credit applications or arrangements for customers with no credit rating or a poor credit rating, and negotiation of various outcomes with customers.It applies to individuals who apply a broad range of competencies in a varied work context, using some discretion and judgement and relevant theoretical knowledge, and who may provide technical advice and support to a team.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Review and evaluate credit application
  • 1.1 Review application to determine customer details and amount of credit required
  • 1.2 Check existing customer records for payment history and credit standing
  • 1.3 Obtain customer credit rating according to credit management procedures
  • 1.4 Establish customer’s credit rating and ability to repay credit advances
2 Process credit application
  • 2.1 Approve or decline application according to organisational policy and relevant legislation, codes, regulations and standards
  • 2.2 If declining, explain decision to the customer and discuss alternative arrangements as necessary
  • 2.3 Advise customer of appeal rights where appeal provisions exist and apply
3 Negotiate credit application details
  • 3.1 Negotiate and agree payment arrangements with customer where credit approval is granted
  • 3.2 Escalate difficulties experienced in customer negotiations according to organisational policy
4 Complete administrative arrangements
  • 4.1 Complete and forward appropriate documentation to customer
  • 4.2 Organise credit arrangements and record details according to organisational policy and legislative requirements
  • 4.3 Notify customer of payment arrangements according to organisational procedures
  • 4.4 Regularly monitor and follow up customer commitments
  • 4.5 Resolve outstanding issues relating to credit application in an efficient and timely manner
No information
No information
Replaces
State Code National Code Title Type
S8046 BSBCCO305B Process credit applications Unit of competency
Replaced By
State Code National Code Title Type
OCD55 BSBFIN301 Process financial transactions Unit of competency