Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Legislative requirements may relate to:
apprehension and powers of arrest
Australian standards and quality assurance requirements
counter-terrorism
crowd control and control of persons under the influence of intoxicating substances
force continuum, use of force guidelines
general 'duty of care' responsibilities
inspection of people and property, and search and seizure of goods
licensing or certification requirements
privacy and confidentiality
relevant commonwealth, state and territory legislation, codes and national standards for:
anti-discrimination
cultural and ethnic diversity
environmental issues
equal employment opportunity
industrial relations
OHS
relevant industry codes of practice
telecommunications
trespass and the removal of persons.
Organisational requirements may relate to:
access and equity policies, principles and practices
business and performance plans
client service standards
code of conduct, code of ethics
communication and reporting procedures
complaint and dispute resolution procedures
emergency and evacuation procedures
employer and employee rights and responsibilities
OHS policies, procedures and programs
own role, responsibility and authority
personal and professional development
privacy and confidentiality of information
quality assurance and continuous improvement processes and standards
resource parameters and procedures
roles, functions and responsibilities of security personnel
storage and disposal of information.
Relevant informationmay include:
applicable legislation and codes of practice
communication and reporting channels
manufacturers specifications
operations manuals
personnel schedules
security operational plans
terms of reference.
Security systemsmay include:
acoustic sensors
automatic entrance and exit devices
closed circuit television
electronic field detection systems
fire alarms
infra-red sensors
intelligent building systems
movement detectors
other access control systems
other intruder alarm systems
weighbridge operation
wide angle cameras.
Preventative and breakdown maintenance arrangementsmay include:
alternative and backup systems and procedures
emergency response plans
preventative maintenance plans
programmed maintenance.
Communication channels and processesmay include:
direct line supervision paths
established communication protocols
formal communication pathways
lateral supervision paths
organisational communication networks
verbal and non-verbal communication procedures eg pro-words, phonetic alphabet, call signs, coded messages, use of abbreviations, hand signals.
Relevant personsmay include:
clients
colleagues
emergency services personnel
field staff
management.
Riskrelates to:
the chance of something happening that will have an impact on objectives.
Security risks may relate to:
biological hazards
chemical spills
client contact
electrical faults
explosives
financial viability
injury to personnel
noise, light, heat, smoke
persons carrying weapons
persons causing a public nuisance
persons demonstrating suspicious behaviour
persons suffering from emotional or physical distress
persons under the influence of intoxicating substances
persons with criminal intent
persons, vehicles and equipment in unsuitable locations
property or people
security systems
suspicious packages or substances
systems or process failures
terrorism
violence or physical threats.
Assistancemay involve:
explaining or clarifying
implementation of pre-determined countermeasures
problem solving
providing back-up support
providing encouragement
providing feedback to another team member
undertaking extra tasks as necessary.
Factorsmay include:
budget constraints
competing work demands
environmental factors (time, weather)
resource and materials availability
technology or equipment breakdowns
unforeseen incidents
workplace hazards, risks and controls.
Responsesmay involve:
disciplinary action according to organisational requirements
dispatching field support staff
execution of standard operating procedures for the occurrence of particular events
notifying emergency services
notifying relevant personnel.
Documentationmay include:
activity reports
radio and telephone records
records of conversation
request for assistance forms
request for resources forms
running sheets
situation reports
task allocation sheets
written or computer-based information.

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of:
carrying out risk assessments and implementing appropriate responses to security incidents including the provision of accurate and complete briefings to field staff based on existing information
establishing communication channels and processes to accurately receive and convey information in both routine and non-routine circumstances in a manner which engages minority groups
providing accurate and constructive operational observations, completing documentation in appropriate style and format, and maintaining security of the records system
systematically carrying out field staff monitoring activities and determining variations to operational plans when factors affecting the achievement of work tasks are identified.
Context of and specific resources for assessment
Context of assessment includes:
a setting in the workplace or environment that simulates the conditions of performance described in the elements, performance criteria and range statement.
Resource implications for assessment include:
access to plain English version of relevant statutes and procedures
access to a registered provider of assessment services
access to a suitable venue and equipment
assessment instruments including personal planner and assessment record book
work schedules, organisational policies and duty statements.
Reasonable adjustments must be made to assessment processes where required for people with disabilities. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.
Method of assessment
This unit of competency could be assessed using the following methods of assessment:
observation of processes and procedures
questioning of underpinning knowledge and skills.
Guidance information for assessment
Assessment processes and techniques must be culturally appropriate and suitable to the language, literacy and numeracy capacity of the candidate and the competency being assessed. In all cases where practical assessment is used, it should be combined with targeted questioning to assess the underpinning knowledge.
Oral questioning or written assessment may be used to assess underpinning knowledge. In assessment situations where the candidate is offered a choice between oral questioning and written assessment, questions are to be identical.
Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff.