Unit of competency Outline

Date retreived
22/07/2026 11:31 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Manage field staff activity and incident response from control room

Manage field staff activity and incident response from control room

Unit of competency
National Code
CPPSEC4011
State Code
OBI75
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
30/09/2019
View on TGA
State Implementation and Classification
Approved Date
20/05/2020
Field of Education
099905 - Security Services
Original Release Date
20/05/2020
Nominal Hours
10
Description
This unit specifies the skills and knowledge required to manage field staff activity and incident response from a control room. It includes using security systems and technologies to monitor security operations, control field staff activity and coordinate security responses to incidents while maintaining continual exchange of information with field staff and others involved in the response. It includes reporting and reviewing operational outcomes to identify procedural improvements.This unit is suitable for those using specialised knowledge to complete routine and non-routine tasks and using their own judgement to deal with predictable and sometimes unpredictable problems.Legislative, regulatory or certification requirements apply in some states and territories to the provision of advice on security solutions, strategies, protocols and procedures. For further information, check with the relevant regulatory authority.
Notes
Elements and Performance Criteria
1 Prepare for control room operations.
  • 1.1 Access and interpret key requirements of legislation, regulations and workplace policies and procedures, including work health and safety (WHS), and apply to control room operations to ensure compliance.
  • 1.2 Obtain and review shift and operational documentation to clarify work instructions and security operations.
  • 1.3 Check and confirm correct operation of security systems and technologies and record and report faults or maintenance requirements.
  • 1.4 Cross-check systems and equipment with companion monitoring systems and confirm accurate and consistent information exchange.
  • 1.5 Confirm roles and responsibilities of control room and field staff and consult with relevant persons to explain operational information and instructions.
  • 1.6 Establish control room communication processes and chain of command in consultation with relevant persons.
  • 1.7 Identify and assess anticipated risks associated with security operations and deployed field staff and implement required risk control measures.
2 Control field staff activity.
  • 2.1 Operate security systems and technologies to systematically monitor security operations and field staff activity.
  • 2.2 Receive and interpret security information and alarm and assess incident nature and risk.
  • 2.3 Deploy field staff to carry out security response proportionate to the nature of incident and risk.
  • 2.4 Conduct regular and systematic checks with field staff to provide information and directions and to maintain security.
  • 2.5 Respond promptly to irregular or non-responses from field staff to maintain safety and security of people, property and premises.
  • 2.6 Receive, confirm and respond to requests for assistance in accordance with workplace requirements.
  • 2.7 Identify factors affecting achievement of security operations and vary operational plans in consultation with relevant persons.
3 Coordinate security response to incident.
  • 3.1 Identify incident and formulate security response in accordance with workplace and regulatory requirements.
  • 3.2 Promptly implement security response and allocate required resources while maintaining continual exchange of information with field staff and relevant persons.
  • 3.3 Anticipate contingency requirements and vary response to maximise safety and security of people and property.
4 Review and complete control room operations.
  • 4.1 Supervise change of shift procedures ensuring monitoring and system continuity.
  • 4.2 Develop operational report including detailed incident and response observations.
  • 4.3 Review control room operations to identify procedural improvements for future operations.
  • 4.4 Complete and secure operational documentation in accordance with workplace and regulatory requirements.
No information
No information
Replaces
State Code National Code Title Type
D1461 CPPSEC4011A Coordinate field staff activity from control room Unit of competency
State Code National Code Title Type
BEW9 CPP40719 Certificate IV in Security Management Qualification