Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Employee roles may include:
agreed duties
job role title
documented job description.
Sources of employees may include:
advertising in public or industry magazines
job agencies
using industry networks and associations.
Evaluate and select may include:
assessment of on-the-job performance or simulated activities
interview
review of application details.
Induction may include instruction in:
job role
other workplace conditions
relationship to other employees
safety.
Rewards and incentives may include:
cash payments
in-kind payments.
Payroll operation may include:
arrangement of payment to employees
documentation of agreed rates of pay
recording of hours worked.
Employee on-costs may cover costs for:
allowances for annual and sick leave
sundry other costs of employment
tools and other equipment costs
workers' compensation and other insurances.
Employee performance should include:
adjusting performance
measuring performance
setting agreed performance expectations.
Growth may include:
expansion into new regions
more work and employees
wider diversity of clients.
Website may include:
capabilities
contact details
examples of work
testimonials.
Network may include:
community groups
government agencies
industry associations
local business
other specialist services
past customers
subcontractors
suppliers.
Compliance may include:
technical standards:
installation
maintenance.

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
recruit employees and document roles
maintain payroll management records
promote business by identifying growth opportunities and advertising
monitor and maintain technical compliance performance.
Context of and specific resources for assessment
Assessment must ensure:
resources:
Australian Taxation Office (ATO) guides
financial management record keeping software
human resource texts
recruitment guides
performance management tools
compliance legislation, codes and policies.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of the candidate performing business tasks
review of business plans, records and quotes prepared by the candidate
oral or written questioning on required knowledge and skills.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
ICTSMB4160A Set up and operate a contractor business.

Aboriginal people and other people from a non-English speaking background may have second language issues.

Access must be provided to appropriate learning and assessment support when required.

Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed.

In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.


Where applicable, physical resources should include equipment modified for people with special needs.