Unit of competency Outline

Date retreived
22/07/2026 6:43 AM AWST

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Implement informed decision-making

Implement informed decision-making

Unit of competency
National Code
FNSPIM510
State Code
AWF19
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
14/01/2016
View on TGA
State Implementation and Classification
Approved Date
12/05/2016
Field of Education
081103 - Insurance And Actuarial Studies
Original Release Date
12/05/2016
Nominal Hours
45
Description
This unit describes the skills and knowledge required to apply appropriate approaches to make informed decisions. It encompasses supporting clients in making decisions as well as applying evidence based approaches to making decisions relating to work activities.It applies to individuals who use specialised knowledge and apply a range of strategies to ensure informed decisions are made based on sound processes. They work independently and collaboratively to plan, justify and document decisions following organisational requirements.Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.
Notes
Elements and Performance Criteria
1. Interpret and apply legislation and organisational guidelines impacting on decision-making
  • 1.1 Examine principles of client choice, controls and rights and identify appropriate strategies to facilitate these principles in interactions with clients
  • 1.2 Determine decision-making frameworks and criteria applicable to work activities and funding of client supports
  • 1.3 Handle personal information according to legislative requirements and organisational policies and procedures considering privacy, confidentiality and consent
  • 1.4 Identify key features of legislative requirements within organisational policies and procedures
2. Support clients in decision-making
  • 2.1 Explain clearly to clients the purpose of the discussion and adopt appropriate approaches to encourage clients to express their goals, aspirations and needs
  • 2.2 Work effectively with the range of people involved in supporting clients in making decisions
  • 2.3 Explore with clients potential courses of action, assessing advantages and disadvantages and the overall appropriateness for meeting their requirements
  • 2.4 Encourage clients to decide on a course of action and discuss actual and potential risks and safeguards that could be implemented to minimise risks
  • 2.5 Check client understanding of what has been discussed at regular stages throughout the process
3. Make evidence based decisions in own work
  • 3.1 Gather sufficient information relevant to requirements and collate and analyse using organisational tools and decision-making criteria
  • 3.2 Apply relevant, reasonable and necessary decision-making criteria to consideration of funded supports
  • 3.3 Make decision based on careful analysis of relevant evidence and use professional judgement to balance key factors and conflicting information
  • 3.4 Follow organisational approval processes to finalise decision, referring decisions outside of delegated authority to appropriate personnel
  • 3.5 Document the rationale for decisions and evidence used in decision-making clearly and accurately in accordance with organisational and legislative requirements
  • 3.6 Explain decision-making criteria and outcomes, including denials and partial approvals, using strategies appropriate for the audience
  • 3.7 Participate in review or appeals processes considering new or revised information or circumstances
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