Unit of competency Outline
Date retreived
22/07/2026 10:39 AM AWST
22/07/2026 10:39 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Develop and advise on policies and procedures to enable access for people with disabilities
Develop and advise on policies and procedures to enable access for people with disabilities
Unit of competency
National Code
CPPACC8005A
CPPACC8005A
State Code
WD469
WD469
TGA Status
Deleted
Deleted
DTWD Status
Deleted
Deleted
State Implementation and Classification
Approved Date
07/03/2014
Field of Education
030905 - Building Services Engineering
Original Release Date
07/03/2014
Nominal Hours
100
Description
This unit of competency specifies the outcomes required to provide consultancy services to senior managers and staff in an organisation and provide input into the development of operational policies and procedures for the organisation’s services, processes, premises or facilities, which enable the inclusive participation of people with disabilities.Operational policies and procedures must be consistent with the objectives of the Disability Discrimination Act (DDA) in the areas of:event management to ensure that access for people with disabilities is managed and maintained in a manner that enables inclusive participationcommunication systems to ensure formats are accessible to people with various disabilitiesfacility management to ensure policies and procedures are developed and implemented that guarantee maintenance of the accessibility of premises and spacesmaking adjustments in the workplace to enable people with disabilities to maximise their potentialmaking adjustments and providing support with educational facilities to enable people with disabilities to maximise their learning potentialfacilitating development of Disability Action Plans specific to an organisation which may be lodged with the Australian Human Rights Commission (AHRC); or similar plans that may be required under state, territory or local government authority legislation and schemes.
Notes
Elements and Performance Criteria
1 Plan policy and procedures consultancy project
- 1.1 Nature of client organisation is determined and scope of organisational operations analysed to inform project planning.
- 1.2 Extent of consultancy services required, stakeholders to be involved, and fees and timelines for project are confirmed with client.
- 1.3 Processes and methodologies for providing consultancy on policies and procedures are explored, selected and negotiated with client and relevant stakeholders.
- 1.4 Project plan is prepared and negotiated with client and relevant stakeholders.
2 Analyse and report on organisational operations.
- 2.1 Organisational policies are reviewed and opportunities for inclusion of enabling provisions for people with disabilities are noted.
- 2.2 Communication, information and consultation systems and materials are reviewed and alternative formats required by people with sensory and cognitive impairments are proposed.
- 2.3 Detailed options for amendments and additions to organisational policies that would enable increased participation of people with disabilities are formulated and documented.
- 2.4 Organisational human resources procedures are reviewed and opportunities for improvements in enabling provisions for people with disabilities are analysed and documented.
- 2.5 Organisational service delivery procedures are reviewed and opportunities for improvements in enabling provisions for people with disabilities are analysed and documented.
- 2.6 Detailed report on analysis of organisational operations is presented to client and relevant stakeholders and discussed, queries are addressed and actions on proposals negotiated.
- 2.7 Advice is provided to guide the organisation in the preparation of a Disability Action Plan, if required.
3 Contribute to organisational disability awareness.
- 3.1 Methodologies for raising organisational disability awareness are proposed, and impact on support for changes and improvements across all levels of the organisation is discussed.
- 3.2 Resources for the development of organisational disability awareness are evaluated and recommended as required.
- 3.3 Support is provided to client for the implementation of strategies to raise organisational disability awareness.
4 Contribute to implementation and testing of improved procedures.
- 4.1 Advice is provided to client on the implications for organisational policies of agreed changes.
- 4.2 Support is provided to client for the planning and implementation of changes to human resources procedures.
- 4.3 Support is provided to client for the planning and implementation of changes to service delivery procedures.
- 4.4 Advice is provided to client on the testing and evaluation of implemented changes and improvements.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Client organisations may include:
aged care organisations
commercial enterprises, including:
car parking providers
communication service providers
entertainment providers
facilities management companies
hospitality, retail and tourism enterprises
large and small businesses
public and private companies
educational institutions
government agencies, such as public transport providers
health centres, hospitals and medical practices
industrial designers
internet-based companies and service providers
manufacturing companies
non-government organisations
religious organisations.
Processes and methodologies may include:
accessibility audit
change management.
Organisational policies may include:
business and office management
customer relations
human resources
organisational safety
quality assurance
service delivery
staff training.
Client organisations may include:
aged care organisations
commercial enterprises, including:
car parking providers
communication service providers
entertainment providers
facilities management companies
hospitality, retail and tourism enterprises
large and small businesses
public and private companies
educational institutions
government agencies, such as public transport providers
health centres, hospitals and medical practices
industrial designers
internet-based companies and service providers
manufacturing companies
non-government organisations
religious organisations.
Processes and methodologies may include:
accessibility audit
change management.
Organisational policies may include:
business and office management
customer relations
human resources
organisational safety
quality assurance
service delivery
staff training.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of the required skills and knowledge specified in this unit.
In particular, the person should demonstrate the ability to:
develop a plan for providing consultancy services to two different organisations
analyse and report on organisational operations for two different organisations
propose and contribute to disability awareness for two different organisations
assist in the implementation and evaluation of improved procedures for two different organisations.
Context of and specific resources for assessment
Assessment of essential underpinning knowledge may be conducted in an off-site context and is to comply with regulatory and Australian standards’ requirements.
Resource implications for assessment include access to:
documentation for two projects requiring access consultancy services to advise on improvements to organisational procedures involving different types of organisations
relevant legislation, codes, standards and guidelines
relevant personnel.
Method of assessment
Assessment methods must:
satisfy the endorsed Assessment Guidelines of the CPP07 Property Services Training Package
include direct observation of tasks in real or simulated work conditions, with questioning to confirm the ability to consistently identify and correctly interpret the essential underpinning knowledge required for practical application
reinforce the integration of employability skills with workplace tasks and job roles
confirm that competency is verified and able to be transferred to other circumstances and environments.
Guidance information for assessment
This unit could be assessed on its own or in combination with other units relevant to the job function.
Reasonable adjustments for people with disabilities must be made to assessment processes where required. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.
Assessment processes and techniques should, as far as is practical, take into account the language, literacy and numeracy capacity of the candidate in relation to the competency being assessed.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of the required skills and knowledge specified in this unit.
In particular, the person should demonstrate the ability to:
develop a plan for providing consultancy services to two different organisations
analyse and report on organisational operations for two different organisations
propose and contribute to disability awareness for two different organisations
assist in the implementation and evaluation of improved procedures for two different organisations.
Context of and specific resources for assessment
Assessment of essential underpinning knowledge may be conducted in an off-site context and is to comply with regulatory and Australian standards’ requirements.
Resource implications for assessment include access to:
documentation for two projects requiring access consultancy services to advise on improvements to organisational procedures involving different types of organisations
relevant legislation, codes, standards and guidelines
relevant personnel.
Method of assessment
Assessment methods must:
satisfy the endorsed Assessment Guidelines of the CPP07 Property Services Training Package
include direct observation of tasks in real or simulated work conditions, with questioning to confirm the ability to consistently identify and correctly interpret the essential underpinning knowledge required for practical application
reinforce the integration of employability skills with workplace tasks and job roles
confirm that competency is verified and able to be transferred to other circumstances and environments.
Guidance information for assessment
This unit could be assessed on its own or in combination with other units relevant to the job function.
Reasonable adjustments for people with disabilities must be made to assessment processes where required. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.
Assessment processes and techniques should, as far as is practical, take into account the language, literacy and numeracy capacity of the candidate in relation to the competency being assessed.
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AXH45 | CPPACC8005 | Develop and advise on policies and procedures to enable access for people with disabilities | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| J825 | CPP80313 | Graduate Diploma of Access Consulting | Qualification |