Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Work may be conducted:
in a range of work environments
by day or night
Customers may be:
internal or external
Workplaces may comprise:
large, medium or small worksites
Workplace environment may include movement of:
equipment
goods
products
materials
vehicular traffic
Records may be:
paper- or electronically-based
Storage requirements may include records in various modes such as:
paper-based
computer disks and reels
CD-ROM
microfiche
film
audio
The record retrieval service is:
conducted as part of records management activities with the operator using discretion and judgement within established procedures
Requests may be:
written
verbal
computer-generated or system-generated
Information about the record may include:
location or a unique identifier
Hazards in the work area may include:
height and reach implications of storage facilities
dust and vapours
stationary and moving equipment, parts and materials
noise, light, energy sources
electrical equipment
humidity, air temperature, radiant heat
debris on floor
faulty racking
poorly stacked records or boxes
faulty equipment
Personal protective equipment may include:
gloves
safety headwear and footwear
safety glasses
protective clothing
high visibility clothing
OH&S requirements include:
manual handling
protective clothing
elimination/control of hazards
Communication in the work area may include:
phone
fax
email/internet
electronic data interchange (EDI)
RF systems
barcode readers
oral, aural or signed communications
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures
enterprise procedures
organisational procedures
established or standard procedures
Consultative processes may involve:
workplace personnel including supervisors and managers
customers/clients
suppliers and contractors
union representatives
industrial relations and OH&S specialists
other professional or technical staff
Information/documents may include:
job specifications and workplace operating procedures
relevant Australian or international standards pertaining to records management
storage specifications and requirements
manufacturers specifications for equipment/tools
supplier and/or client instructions
codes of practice including the National Standards for Manual Handling and the Industry Safety Code
relevant regulations including privacy and confidentiality requirements
award, enterprise bargaining agreement, other industrial arrangements
standards and certification requirements
emergency procedures
quality assurance standards for records management
Applicable regulations and legislation may include:
relevant codes and regulations pertaining to records management
relevant Australian Standards relating to records management
relevant state/territory OH&S legislation
relevant state/territory environmental protection legislation
privacy and confidentiality legislation and regulations
freedom of information regulations
workplace relations regulations including equal opportunity, equal employment opportunity and affirmative action legislation
workers compensation regulations

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:
the underpinning knowledge and skills
relevant legislation and workplace procedures
other relevant aspects of the range statement
Context of and specific resources for assessment
Performance is demonstrated consistently over a period of time and in a suitable range of contexts
Resources for assessment include:
a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or
access to an appropriate range of relevant operational situations in the workplace
In both real and simulated environments, access is required to:
relevant and appropriate materials and equipment, and
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment
Assessment of this unit must be undertaken by a registered training organisation
As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests
Practical assessment must occur:
through activities in an appropriately simulated environment at the registered training organisation, and/or
in an appropriate range of situations in the workplace