Unit of competency Outline

Date retreived
23/07/2026 8:04 AM AWST

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Collect data

Collect data

Unit of competency
National Code
BSBCUE204
State Code
AUI20
TGA Status
Replaced
DTWD Status
Transition (Replaced)
Current Release Number
1.00
Current Release Date
25/03/2015
View on TGA
State Implementation and Classification
Approved Date
15/09/2015
Field of Education
080505 - Marketing
Original Release Date
15/09/2015
Nominal Hours
40
Description
This unit describes the skills and knowledge required to collect primary data for market research and opinion poll research activities by telephone or similar means within organisational guidelines.It applies to individuals who perform a range of mainly routine tasks, using limited practical skills and fundamental operational knowledge and who work under some supervision and guidance.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Prepare for data collection
  • 1.1 Study and clarify survey questions and engagement guide
  • 1.2 Discuss operational boundaries and fulfilment processes with relevant personnel
  • 1.3 Develop an understanding of relevant legislation, codes, regulations and standards that apply to engagement
  • 1.4 Develop proficiency using the technology in place
  • 1.5 Identify source of engagement targets
  • 1.6 Review and develop a clear understanding of the engagement strategy
2 Conduct data collection
  • 2.1 Make engagements in most efficient manner possible, following engagement guide within operational boundaries
  • 2.2 Establish customer availability and willingness to participate in research
  • 2.3 Inform customer of survey details, purpose and approximate time survey will take
  • 2.4 Record customer responses
  • 2.5 Answer customer queries or refer or escalate appropriately
  • 2.6 Observe relevant codes and regulations throughout engagement
3 Record results
  • 3.1 Record outcomes and present results according to policy
  • 3.2 Record, report and action difficulties encountered according to policy
  • 3.3 Assess and analyse performance against agreed targets
  • 3.4 Amend database where applicable
No information
No information
Replaces
State Code National Code Title Type
S8040 BSBCCO204A Collect data Unit of competency
Replaced By
State Code National Code Title Type
OCE44 BSBDAT201 Collect and record data Unit of competency
State Code National Code Title Type
AVS6 BSB30215 Certificate III in Customer Engagement Qualification