Unit of competency Outline

Date retreived
22/07/2026 9:57 PM AWST

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Handle customer luggage/property

Handle customer luggage/property

Unit of competency
National Code
TLIL2046
State Code
AWL89
TGA Status
Deleted
DTWD Status
Deleted
Current Release Number
1.00
Current Release Date
29/02/2016
View on TGA
State Implementation and Classification
Approved Date
04/08/2016
Field of Education
080501 - Sales
Original Release Date
04/08/2016
Nominal Hours
12
Description
This unit involves the skills and knowledge required to handle customer luggage and property in accordance with regulatory and workplace requirements, as part of workplace activities in the transport and logistics industry. It includes handling customer enquiries, identifying and labelling luggage/property and processing lost luggage/property.Work is performed under some supervision, generally within a team environment.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Handle customer luggage/property
  • 1.1 Customer enquiries are handled in a courteous manner and accurate advice and information is provided
  • 1.2 Customer luggage/property is identified and labelled for correct destination and a receipt is issued in accordance with workplace procedures
  • 1.3 Luggage/property conveyance is arranged and correct handling procedures for different categories of luggage are taken into account
  • 1.4 Hazards are identified, risks are assessed and control measures are implemented
  • 1.5 Luggage is issued on presentation of customer receipt or in accordance with workplace procedures
  • 1.6 Appropriate action is taken to ensure transfer of luggage to other transport networks, in accordance with workplace procedures
2 Process lost luggage/property
  • 2.1 Lost luggage/property status is substantiated using appropriate enquiries
  • 2.2 Lost luggage/property is investigated and traced in accordance with workplace procedures
  • 2.3 Lost luggage/property records are maintained in accordance with workplace policies and procedures
No information
No information
Replaces
State Code National Code Title Type
D5197 TLIL2046A Handle customer luggage/property Unit of competency
State Code National Code Title Type
AZR3 TLI31216 Certificate III in Driving Operations Qualification