Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Operations may be conducted:
by day or night
in a range of work environments
Work may be conducted:
in restricted spaces
in exposed conditions
in controlled or open environments
Work may involve exposure to:
chemicals
dangerous or hazardous substances
movements of equipment, goods and vehicles
Luggage/property can be any article carried or forwarded by the customer using the transport system including:
bags
sporting goods
bicycles
motorcycles
animals
household items
prams and strollers
Luggage conveyance can include:
lifting
carrying
mechanical lifting and carrying
packing
storage
Lost property may be dealt with by:
forwarding to the owner
forwarding to authorities
forwarding to storage unit
forwarding to sale
Other transport networks may include:
bus
coach
taxi
ship
airlines
Communication in the work area may include:
phone
fax
email/internet
electronic data interchange (EDI)
face-to-face discussions and memos
oral, aural or signed communications
Consultative processes may involve:
customers
other workplace personnel
supervisors and managers
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures
enterprise procedures
organisational procedures
established procedures
Information/documents may include:
applicable legislated rail safety requirements including acts and regulations from each state and territory together with any nationally approved compliance codes and/or guidelines
work instructions, job description and induction materials
labels
relevant forms and documentation for the transfer of luggage and/or property
manufacturers specifications for office and communications equipment and materials
relevant OH&S and environmental protection requirements and policies
relevant codes of practice and regulations, including the ADG Code
award, enterprise bargaining agreement and other industrial arrangements
customer service and quality assurance procedures
emergency procedures
Applicable regulations and legislation may include:
applicable legislated rail safety requirements including acts and regulations from each state and territory together with any nationally approved compliance codes and/or guidelines
relevant state/territory OH&S legislation
relevant state/territory environmental protection legislation
workplace relations regulations including equal opportunity, equal employment opportunity and affirmative action legislation
workers compensation regulations

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:
the underpinning knowledge and skills
relevant legislation and workplace procedures
other relevant aspects of the range statement
Context of and specific resources for assessment
Performance is demonstrated consistently over a period of time and in a suitable range of contexts
Resources for assessment include:
a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or
access to an appropriate range of relevant operational situations in the workplace
In both real and simulated environments, access is required to:
relevant and appropriate materials and equipment, and
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment
Assessment of this unit must be undertaken by a registered training organisation
As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests
Practical assessment must occur:
through activities in an appropriately simulated environment at the registered training organisation, and/or
in an appropriate range of situations in the workplace