Unit of competency Outline
Date retreived
22/07/2026 3:57 PM AWST
22/07/2026 3:57 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Develop community relations
Develop community relations
Unit of competency
National Code
LGACOMP024A
LGACOMP024A
State Code
C1911
C1911
TGA Status
Deleted
Deleted
DTWD Status
Deleted
Deleted
State Implementation and Classification
Approved Date
15/08/2014
Field of Education
120301 - Social And Interpersonal Skills Programmes
Original Release Date
15/08/2014
Nominal Hours
50
Description
This unit covers developing relationships with the community and liaising effectively with individuals and the community. The unit covers areas such as community networking, developing strategies, promoting the council and organization to the community and developing ongoing relationships. The unit is appropriate to employees in all areas of the organisation who need to develop and maintain community relationships.
Notes
Elements and Performance Criteria
1. Develop and maintain community networks
- 1.1 Appropriate network strategies are used to establish and maintain community relationships that promote organisational objectives.
- 1.2 Network opportunities are identified and pursued to maximise a range of community contacts.
- 1.3 Information regarding new networks is communicated to inform individuals and colleagues of potential benefits to the organisation.
- 1.4 Professional networks and associations are participated in to obtain and maintain personal knowledge and skills.
2. Establish community relationship strategies
- 2.1 Relevant community groups and individuals are identified.
- 2.2 Community group/individual profile is assessed to determine strategy.
- 2.3 A range of community relationship strategies are identified and analysed to determine appropriate strategies that meet organisational requirements.
- 2.4 Community relationship strategies are developed to foster trust and confidence of individuals and the community and to promote benefits consistent with organisational requirements.
3. Maintain and improve ongoing community relationships
- 3.1 Strategies are developed to establish processes for obtaining ongoing feedback from community groups or individuals.
- 3.2 Management systems are assessed to ensure that they support community relationships.
- 3.3 Feedback obtained is used to develop and implement strategies to maintain and improve relationships with clients.
- 3.4 Difficult situations are identified and solutions are negotiated using collaborative problem-solving techniques.
4. Promote the organisation to the community
- 4.1 Strategies are developed to represent and promote the organisation's interests and requirements.
- 4.2 Appropriate presentation skills are used to communicate the goals and objectives of the organisation.
- 4.3 Issues, policies and practices of the organisation are effectively communicated to a range of individuals and community groups.
- 4.4 Feedback is obtained to identify and develop ways to improve promotional activities within available opportunities.
5. Promote the community relationship
- 5.1 Strategies are developed that promote relationships between council and the community.
- 5.2 Issues, policies and practices of the community, group or individual are effectively communicated to a range of individuals and the wider community.
- 5.3 Feedback is obtained to identify opportunities and develop ways to improve ongoing activities.
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Network strategies may include:
regular meetings
distribution of materials
individual marketing
maintaining regular contacts
association and interest group memberships
workshops and seminars
Professional networks and associations may include:
work teams
other organisations
committees
internal and external stakeholders
government agencies
professional or occupational associations
community groups
project-specific ad hoc consultative or reference groups
advisory committees
local inter-agency groups
specific interest or support groups
Feedback on ways to improve promotional activities may include:
accuracy and sufficiency of information
benefits to the organisation
benefits to the community
use of media
liaison with networks
appropriateness of audience
participation of individuals and groups
Relationship strategies may include:
informal and formal regular meetings
forums
feedback sessions
online media
events, including cultural events
sponsorship
Network strategies may include:
regular meetings
distribution of materials
individual marketing
maintaining regular contacts
association and interest group memberships
workshops and seminars
Professional networks and associations may include:
work teams
other organisations
committees
internal and external stakeholders
government agencies
professional or occupational associations
community groups
project-specific ad hoc consultative or reference groups
advisory committees
local inter-agency groups
specific interest or support groups
Feedback on ways to improve promotional activities may include:
accuracy and sufficiency of information
benefits to the organisation
benefits to the community
use of media
liaison with networks
appropriateness of audience
participation of individuals and groups
Relationship strategies may include:
informal and formal regular meetings
forums
feedback sessions
online media
events, including cultural events
sponsorship
Overview of assessment requirements
A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered
The demonstrated ability to:
identify opportunities for networking and participate in networks to develop relationships with individuals and the community
establish and create strategies to foster and improve community relationships
provide information in a variety of written and oral formats to a range of community forums
Context of assessment
Competency is demonstrated by performance of all stated criteria, with particular attention to the critical aspects of evidence and the knowledge and skills elaborated in the Evidence Guide, and within the scope of the Range Statement.
Assessment must take account of the endorsed Assessment Guidelines in the Local Government Training Package.
Assessment of the performance requirements in this unit should be undertaken in an actual workplace or simulated environment.
Assessment should reinforce the integration of the key competencies for the particular AQF level. Refer to the key competency levels at the end of this unit.
Relationship to other units(prerequisite or co-requisite units)
To enable holistic assessment this unit may be assessed with other units that form part of the job role, in particular:
LGADMIN417A Conduct community consultations
Method of assessment
The following assessment methods are suggested:
observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies
written and/or oral questioning to assess knowledge and understanding
completion of workplace documentation
third-party reports from experienced practitioners
completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor
Evidence required for demonstration of consistent performance
Evidence should be collected over a set period of time that is sufficient to include dealings with an appropriate range and variety of situations.
Resource implications
The learner and trainer should have access to appropriate documentation and resources normally used in the workplace.
A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered
The demonstrated ability to:
identify opportunities for networking and participate in networks to develop relationships with individuals and the community
establish and create strategies to foster and improve community relationships
provide information in a variety of written and oral formats to a range of community forums
Context of assessment
Competency is demonstrated by performance of all stated criteria, with particular attention to the critical aspects of evidence and the knowledge and skills elaborated in the Evidence Guide, and within the scope of the Range Statement.
Assessment must take account of the endorsed Assessment Guidelines in the Local Government Training Package.
Assessment of the performance requirements in this unit should be undertaken in an actual workplace or simulated environment.
Assessment should reinforce the integration of the key competencies for the particular AQF level. Refer to the key competency levels at the end of this unit.
Relationship to other units(prerequisite or co-requisite units)
To enable holistic assessment this unit may be assessed with other units that form part of the job role, in particular:
LGADMIN417A Conduct community consultations
Method of assessment
The following assessment methods are suggested:
observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies
written and/or oral questioning to assess knowledge and understanding
completion of workplace documentation
third-party reports from experienced practitioners
completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor
Evidence required for demonstration of consistent performance
Evidence should be collected over a set period of time that is sufficient to include dealings with an appropriate range and variety of situations.
Resource implications
The learner and trainer should have access to appropriate documentation and resources normally used in the workplace.
