Unit of competency Outline
Date retreived
23/07/2026 5:02 AM AWST
23/07/2026 5:02 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Manage suppliers
Manage suppliers
Unit of competency
National Code
TLIR5014A
TLIR5014A
State Code
D5332
D5332
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
05/11/2014
Field of Education
089901 - Purchasing, Warehousing And Distribution
Original Release Date
05/11/2014
Nominal Hours
30
Description
This unit involves the skills and knowledge required to manage suppliers. It includes assessing suppliers and building a productive relationship with them; evaluating delivery of goods/services; negotiating arrangements and resolving disagreements with suppliers; and reviewing supplier performance. Licensing, legislative, regulatory or certification requirements are applicable to this unit.
Notes
Elements and Performance Criteria
1Assess suppliers and build productive relationship
- 1.1 Criteria to enable an effective evaluation of supplier services are developed and documented
- 1.2 Existing suppliers are assessed against criteria
- 1.3 Availability and suitability of alternate suppliers who can meet the service support requirements within legislative requirements are identified
- 1.4 Terms and conditions of suppliers to achieve service requirements are established and communicated
- 1.5 Cooperative relationships are developed with supplier according to organisational policies and procedures
2Evaluate delivery of goods and/or services against agreements
- 2.1 The quality of goods and services supplied is assessed against criteria
- 2.2 Non-compliance is identified, documented and corrective action is implemented within the terms of contractual arrangements
- 2.3 Contingency plans are developed in the event of supplier failure to deliver
- 2.4 Relationships with suppliers are managed to support effective delivery
3Negotiate arrangements with suppliers
- 3.1 Arrangements with suppliers are negotiated and implemented according to organisational policies and procedures
- 3.2 Market factors that may affect the supply of goods and services are identified and communicated to relevant personnel
- 3.3 Immediate corrective action is taken in consultation with the supplier where potential or actual problems are indicated
4Resolve disagreements with suppliers
- 4.1 Disagreements with suppliers are investigated to identify validity and causes
- 4.2 Disagreements are negotiated and resolved
- 4.3 Amendments to agreements as a consequence of the resolution of disagreements are documented
- 4.4 Approval is sought and obtained for amendments
- 4.5 Approved amendments are communicated to suppliers and relevant personnel
5Review performance of suppliers
- 5.1 Suppliers are continuously reviewed in regard to quality, profitability, service, delivery status and other relevant performance indicators
- 5.2 Supplier performance is evaluated against the requirements of purchasing agreements
- 5.3 Suppliers are informed of evaluation outcomes as required
- 5.4 Recommendations about future use of suppliers are made to relevant personnel
- 5.5 Suppliers are deleted from supplier shortlist according to criteria
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Recommendations may include:
renew agreement for further purchasing
seek new sources of supply
file relevant supplier details for future reference
Disagreements can be about:
delivery schedules
costs, fees and prices
quality of goods or services, including OH&S performance standards
interpretations of specifications detailed in documents on which agreements are based
interpretations of terms and conditions detailed in agreement
Consultative processes may involve:
other employees and supervisors
suppliers of equipment
relevant authorities and institutions
management and union representatives
industrial relations and OH&S specialists
Communication in the work area may include:
phone
electronic data interchange (EDI)
fax
email
internet
RF systems
oral, aural or signed communications
Depending on the organisation concerned, workplace procedures may be called:
standard operating procedures (SOPs)
company procedures
enterprise procedures
organisational procedures
established procedures
Documentation and records may include:
organisation's policies, procedures, strategies, methods and instructions relevant to procurement and supplier management
relevant OH&S and environmental protection regulations
lists of approved suppliers and relevant personnel to consult
proformas and instructions used when evaluating suppliers and their performance
quality assurance procedures
technical instructions
relevant Australian Standards
Applicable legislation and regulations may include:
relevant sections of national and state or territory regulatory requirements and codes of practice related to procurement
relevant state/territory OH&S and environmental protection legislation
workplace relations regulations
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Recommendations may include:
renew agreement for further purchasing
seek new sources of supply
file relevant supplier details for future reference
Disagreements can be about:
delivery schedules
costs, fees and prices
quality of goods or services, including OH&S performance standards
interpretations of specifications detailed in documents on which agreements are based
interpretations of terms and conditions detailed in agreement
Consultative processes may involve:
other employees and supervisors
suppliers of equipment
relevant authorities and institutions
management and union representatives
industrial relations and OH&S specialists
Communication in the work area may include:
phone
electronic data interchange (EDI)
fax
internet
RF systems
oral, aural or signed communications
Depending on the organisation concerned, workplace procedures may be called:
standard operating procedures (SOPs)
company procedures
enterprise procedures
organisational procedures
established procedures
Documentation and records may include:
organisation's policies, procedures, strategies, methods and instructions relevant to procurement and supplier management
relevant OH&S and environmental protection regulations
lists of approved suppliers and relevant personnel to consult
proformas and instructions used when evaluating suppliers and their performance
quality assurance procedures
technical instructions
relevant Australian Standards
Applicable legislation and regulations may include:
relevant sections of national and state or territory regulatory requirements and codes of practice related to procurement
relevant state/territory OH&S and environmental protection legislation
workplace relations regulations
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:
the underpinning knowledge and skills
relevant legislation and workplace procedures
other relevant aspects of the range statement
Context of and specific resources for assessment
Performance is demonstrated consistently over a period of time and in a suitable range of contexts
Resources for assessment include:
a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or
access to an appropriate range of relevant operational situations in the workplace
In both real and simulated environments, access is required to:
relevant and appropriate materials and equipment, and
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment
Assessment of this unit must be undertaken by a registered training organisation
As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests
Practical assessment must occur:
through activities in an appropriately simulated environment at the registered training organisation, and/or
in an appropriate range of situations in the workplace
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:
the underpinning knowledge and skills
relevant legislation and workplace procedures
other relevant aspects of the range statement
Context of and specific resources for assessment
Performance is demonstrated consistently over a period of time and in a suitable range of contexts
Resources for assessment include:
a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or
access to an appropriate range of relevant operational situations in the workplace
In both real and simulated environments, access is required to:
relevant and appropriate materials and equipment, and
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment
Assessment of this unit must be undertaken by a registered training organisation
As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests
Practical assessment must occur:
through activities in an appropriately simulated environment at the registered training organisation, and/or
in an appropriate range of situations in the workplace
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| S5879 | TLIR1407A | Manage suppliers | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AVH87 | TLIR5014 | Manage suppliers | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| J808 | TLI50713 | Diploma of Bus and Coach Operations | Qualification |
| W943 | TLI50510 | Diploma of Deployment Logistics | Qualification |
| W942 | TLI50410 | Diploma of Logistics | Qualification |
| W941 | TLI50210 | Diploma of Materiel Logistics | Qualification |