Unit of competency Outline

Date retreived
22/07/2026 3:20 PM AWST

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Develop a service delivery strategy

Develop a service delivery strategy

Unit of competency
National Code
CHCCS512B
State Code
D2353
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2011
View on TGA
State Implementation and Classification
Approved Date
28/10/2009
Field of Education
090515 - Welfare Studies
Original Release Date
28/10/2009
Nominal Hours
55
Description
DescriptorThis unit describes the knowledge and skills required to assess needs of clients, provide information and develop strategies to meet daily living and other support needs of clients
Notes
Elements and Performance Criteria
1. Assess eligibility to access the service
  • 1.1 Seek determination from family, other carers or other workers as to whether the clients can articulate needs where appropriate
  • 1.2 Collect information to facilitate client information and assessment
  • 1.3 Observe client ability to carry out activities of daily living and assess and document level of assistance required
  • 1.4 Consultclinical records and/or case history
  • 1.5 Consult client's family, friends and other services where appropriate
2. Provide information to clients and their carers to facilitate an informed choice
  • 2.1 Inform clients and carers of the range of services available
  • 2.2 Refer to other services as appropriate
  • 2.3 Identify options in consultation with person/carer and other relevant services
3. Determine strategy with client and relevant workers
  • 3.1 Discuss client expectations and needs with the person and relevant carers and document
  • 3.2 Obtain assessment of other workers as relevant
  • 3.3 Analyse services to be provided and determine where referral to other services may be appropriate
  • 3.4 Establish and document priorities of the clients
  • 3.5 Determine and document individual service delivery strategy
  • 3.6 Establish and document case manager
  • 3.7 Agree overall service provision with the client
4. Identify potential safety risks and minimise risk of injury
  • 4.1 Consider risk factors for clients in relation to priority of needs, the environment and possible consequences and plan services accordingly
  • 4.2 Assess and document the potential for mental health, confusion and other factors to impact well being and safety of client
  • 4.3 Note and document any indicators of violence
  • 4.4 Consider potential consequences of client behaviour and implement appropriate strategies to prevent accidents
  • 4.5 Assess any potential risks for self and other care providers and plan service provision accordingly
  • 4.6 Assess and document risks for family carers and others involved
  • 4.7 Investigate and report unusual circumstances that may indicate risk
No information
No information
Replaces
State Code National Code Title Type
S3052 CHCCS12A Develop a service delivery strategy Unit of competency
Replaced By
State Code National Code Title Type
WD457 CHCCS512C Develop a service delivery strategy Unit of competency
No information