Unit of competency Outline
Date retreived
22/07/2026 12:44 PM AWST
22/07/2026 12:44 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Develop a service delivery strategy
Develop a service delivery strategy
Unit of competency
National Code
CHCCS512C
CHCCS512C
State Code
WD457
WD457
TGA Status
Deleted
Deleted
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
17/07/2014
Field of Education
090515 - Welfare Studies
Original Release Date
17/07/2014
Nominal Hours
55
Description
DescriptorThis unit describes the knowledge and skills required to assess needs of clients, provide information and develop strategies to meet daily living and other support needs of clients
Notes
Elements and Performance Criteria
1. Assess eligibility to access the service
- 1.1 Seek determination from family, other carers or other workers as to whether the clients can articulate needs where appropriate
- 1.2 Collect information to facilitate client information and assessment
- 1.3 Observe client ability to carry out activities of daily living and assess and document level of assistance required
- 1.4 Consultclinical records and/or case history
- 1.5 Consult client's family, friends and other services where appropriate
2. Provide information to clients and their carers to facilitate an informed choice
- 2.1 Inform clients and carers of the range of services available
- 2.2 Refer to other services as appropriate
- 2.3 Identify options in consultation with person/carer and other relevant services
3. Determine strategy with client and relevant workers
- 3.1 Discuss client expectations and needs with the person and relevant carers and document
- 3.2 Obtain assessment of other workers as relevant
- 3.3 Analyse services to be provided and determine where referral to other services may be appropriate
- 3.4 Establish and document priorities of the clients
- 3.5 Determine and document individual service delivery strategy
- 3.6 Establish and document case manager
- 3.7 Agree overall service provision with the client
4. Identify potential safety risks and minimise risk of injury
- 4.1 Consider risk factors for clients in relation to priority of needs, the environment and possible consequences and plan services accordingly
- 4.2 Assess and document the potential for mental health, confusion and other factors to impact well being and safety of client
- 4.3 Note and document any indicators of violence
- 4.4 Consider potential consequences of client behaviour and implement appropriate strategies to prevent accidents
- 4.5 Assess any potential risks for self and other care providers and plan service provision accordingly
- 4.6 Assess and document risks for family carers and others involved
- 4.7 Investigate and report unusual circumstances that may indicate risk
RANGE STATEMENT
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Factors which affect abilities to carry out activities of daily living may include:
Health
Mobility and its decline
Illness
Smoking
Diet
Exercise
Weight
Occupational exposure
Sexual activity
Alcohol and other drugs
Sunlight exposure
Social factors
Psychological factors
Environment
Behavioural difficulties
Wandering
Aggression
Age
Activities of daily living are:
All activities which assist the person to maintain or enhance their physical well being, such as mobility, nutrition, dressing
They do not include medical or clinical interventions
Consult may include:
Asking and clarifying
Identifying and exploring the client's perception about their needs
Consultation with family and friends
Identification of previous patterns and preferences
Perceptions about needs
Confidentiality
Privacy and dignity requirements
Observation, analysis and determination of needs may need to be:
Made in consultation with or verified by other relevant carers and specialists carers
Provide information to clients and their carers to facilitate an informed choice may be relayed:
Verbally or in writing
Clinical records and case history may include:
All records related to the client's health status
Assessments
Plans of care
Progress notes
Test results
Continence management charts
Activities programs
Input may be provided by:
Diverse members of a multi-disciplinary team or by
More limited numbers of carers and health workers, internal and external to an organisation
Not all carers will have access to all or any parts of the records or responsibilities related to completing them
Individual service delivery strategy may be based on:
Behavioural difficulties
Prevention and response to distress
Activities of daily living
Health
Risk factors for clients may include:
All areas to which the clients has actual or potential access
Obstacles and hazards
Furniture
Carpets
Electrical cords and appliances
Hot water
Risk will:
Vary according to any degree of mental confusion and mobility and stability of clients
Risk factors for self and other carers may include:
Physical limitation
Manual handling (lifting and transferring clients or equipment safely)
Deciding to proceed alone in situations where assistance is required
Current and habitual behaviour
Mental and physical status of clients
Unusual circumstances may include:
Uncharacteristic behaviours
Environmental hazards
Accident
Incidents
Confusion may involve decline in mental health and may be evidenced by:
Decline in memory, intellectual functions and personality,
Disorientation of time, place and persons
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Factors which affect abilities to carry out activities of daily living may include:
Health
Mobility and its decline
Illness
Smoking
Diet
Exercise
Weight
Occupational exposure
Sexual activity
Alcohol and other drugs
Sunlight exposure
Social factors
Psychological factors
Environment
Behavioural difficulties
Wandering
Aggression
Age
Activities of daily living are:
All activities which assist the person to maintain or enhance their physical well being, such as mobility, nutrition, dressing
They do not include medical or clinical interventions
Consult may include:
Asking and clarifying
Identifying and exploring the client's perception about their needs
Consultation with family and friends
Identification of previous patterns and preferences
Perceptions about needs
Confidentiality
Privacy and dignity requirements
Observation, analysis and determination of needs may need to be:
Made in consultation with or verified by other relevant carers and specialists carers
Provide information to clients and their carers to facilitate an informed choice may be relayed:
Verbally or in writing
Clinical records and case history may include:
All records related to the client's health status
Assessments
Plans of care
Progress notes
Test results
Continence management charts
Activities programs
Input may be provided by:
Diverse members of a multi-disciplinary team or by
More limited numbers of carers and health workers, internal and external to an organisation
Not all carers will have access to all or any parts of the records or responsibilities related to completing them
Individual service delivery strategy may be based on:
Behavioural difficulties
Prevention and response to distress
Activities of daily living
Health
Risk factors for clients may include:
All areas to which the clients has actual or potential access
Obstacles and hazards
Furniture
Carpets
Electrical cords and appliances
Hot water
Risk will:
Vary according to any degree of mental confusion and mobility and stability of clients
Risk factors for self and other carers may include:
Physical limitation
Manual handling (lifting and transferring clients or equipment safely)
Deciding to proceed alone in situations where assistance is required
Current and habitual behaviour
Mental and physical status of clients
Unusual circumstances may include:
Uncharacteristic behaviours
Environmental hazards
Accident
Incidents
Confusion may involve decline in mental health and may be evidenced by:
Decline in memory, intellectual functions and personality,
Disorientation of time, place and persons
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit is most appropriately assessed in the workplace or in a simulated workplace setting under the normal range of workplace conditions
Assessment could be conducted in one time period but must include a range of client needs
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resources required for assessment include access to relevant workplace or simulated realistic workplace setting where assessment may take place
Method of assessment:
In cases where the learner does not have the opportunity to cover all relevant aspects in the work environment, the remainder should be assessed through realistic simulations, projects, previous relevant experience or oral questioning on 'What if?' scenarios
Assessment of this unit of competence will usually include observation of processes and procedures, oral and/or written questioning on Essential knowledge and skills and consideration of required attitudes
Where performance is not directly observed and/or is required to be demonstrated over a 'period of time' and/or in a 'number of locations', any evidence should be authenticated by colleagues, supervisors, clients or other appropriate persons
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit is most appropriately assessed in the workplace or in a simulated workplace setting under the normal range of workplace conditions
Assessment could be conducted in one time period but must include a range of client needs
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resources required for assessment include access to relevant workplace or simulated realistic workplace setting where assessment may take place
Method of assessment:
In cases where the learner does not have the opportunity to cover all relevant aspects in the work environment, the remainder should be assessed through realistic simulations, projects, previous relevant experience or oral questioning on 'What if?' scenarios
Assessment of this unit of competence will usually include observation of processes and procedures, oral and/or written questioning on Essential knowledge and skills and consideration of required attitudes
Where performance is not directly observed and/or is required to be demonstrated over a 'period of time' and/or in a 'number of locations', any evidence should be authenticated by colleagues, supervisors, clients or other appropriate persons
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| D2353 | CHCCS512B | Develop a service delivery strategy | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| J044 | CHC52212 | Diploma of Community Services Coordination | Qualification |
| J040 | CHC51612 | Diploma of Employment Services | Qualification |